{"id":827625,"url":"https://alion.io/job/clearwater-account-manager","title":"Account Manager","company":{"id":4413795,"name":"Clearwater","domain":"clearwatercompliance.com","url":"https://alion.io/company/clearwater-4","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-11T18:45:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-13T09:38:12Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"POSITION SUMMARY \nThe Account Manager serves as the primary relationship leader for an assigned portfolio of clients. This individual is responsible for renewals, client satisfaction, and expansion, ensuring clients receive strong value and support throughout their engagement with Clearwater.\nThis role requires excellent relationship-building skills, structured renewal planning, disciplined forecasting, and the ability to identify and qualify expansion opportunities related to cybersecurity maturity and compliance needs. The Account Manager partners closely with Delivery, Solutions Architecture, and Sales Executives to ensure client success and consistent revenue performance.\nThis is a strategic role centered on client partnership, proactive account management, and value realization, ensuring Clearwater remains a trusted and long-term partner.\nSPECIFIC JOB RESPONSIBILITIES \nClient Relationship & Retention\nServe as primary client point of contact across assigned accounts\nLead renewal cycles, including early risk identification and executive communication\nMaintain client health, value delivery cadence, and partner satisfaction\nConduct roadmap meetings and Quarterly Business Reviews (QBRs)\nEnsure proactive planning and alignment with client strategic goals\nExpansion & Commercial Growth\nIdentify and qualify expansion opportunities tied to client needs and maturity goals across Clearwater’s full portfolio: Managed services (e.g., Managed Security Services, Cloud Managed Services, ClearAdvantage, ClearConfidence) and IRM|Pro® platform offerings\nAdvisory, Assessment, and Compliance Services\nBuild and manage an expansion pipeline aligned with security programs, IRM|Pro, and managed services\nCollaborate with AEs, Consulting and/or Solutions Architects to scope and present recommendations\nTrack expansion activity and engage the client executive sponsors to advance conversations\nRevenue Forecasting & Execution\nMaintain accurate forecasts for renewals and expansion opportunities\nEnsure CRM hygiene and documentation in Salesforce\nTrack account plans, timelines, risks, and client value milestones\nReport renewal and pipeline status with consistency and transparency\nEnsure CRM hygiene and disciplined use of Clearwater forecasting standards\nCross-Functional Collaboration\nPartner with Delivery leaders to align on client goals and ensure seamless execution\nCoordinate with Product and Platform teams to relay client needs and feedback\nSupport internal collaboration to deliver high-quality, measurable outcomes\n EXPERIENCE REQUIRED \n5+ years in account management or client success roles\nExperience working in cybersecurity, risk management, healthcare IT, or compliance strongly preferred\nExperience with Managed Security Services or Cloud services preferred\nDemonstrated success in renewal execution and expansion achievement\nComfortable engaging executives and guiding strategic discussions\nProficiency with Salesforce and Microsoft Office\nUnderstanding of cybersecurity and healthcare compliance frameworks (NIST, HIPAA, HITRUST) preferred; willingness to learn required\nExperience excelling in a growing organization\nQUALIFICATIONS, SKILLS, & KNOWLEDGE \nBachelor’s degree preferred\nAbility to travel 30% of the time\nStrong relationship-building and client advocacy skills\nStrong organizational and communication skills\nAbility to translate cybersecurity and compliance concepts into business value\nForecasting discipline and structured renewal planning\nEffective meeting leadership and executive communication\nCollaborative mindset with ability to influence outcomes cross-functionally\nPROFESSIONAL DEVELOPMENT EXPECTATIONS \nParticipate in training programs focused on account management, client engagement, and consultative selling. \nDevelop deeper knowledge of Clearwater solutions, delivery methodologies, and industry landscape. \nAttend relevant industry events, webinars, and conferences. \nEngage in coaching and mentorship programs to strengthen account management and client relationship skills. \nBuild capabilities in strategic thinking, negotiation, and value-based communication. \nThe base salary range for this role is $110,000-140,000. Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays, and paid sick time. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including applicable candidate experience, skills, education and other factors permitted by law.\nDisclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of colleagues in the role. All colleagues may be required to perform duties outside of their normal responsibilities from time to time, as needed.\nClearwater is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Clearwater/Redspin’s Recruiting team if you need any assistance completing any forms or to otherwise participating in the application process.\nMental/Physical Requirements: Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires the ability to use a personal computer for extended periods of time.\nDisclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of colleagues in the role. All colleagues may be required to perform duties outside of their normal responsibilities from time to time, as needed. \nClearwater is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Clearwater/Redspin’s Recruiting team if you need any assistance completing any forms or to otherwise participating in the application process. \nMental/Physical Requirements: Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. 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