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Offering support services, they assist employees facing technical challenges and information technology issues encompassing desktop, laptop, or network services. Ensuring prompt resolution or escalation, when necessary, they advocate for the customer by directing matters to the appropriate technical personnel. Additionally, they keep management and end-users informed with case status updates and contribute to the development, documentation, and implementation of standard operating procedures and customer service guidelines relevant to IT support.\nResponsibilities:\nProvides second tier IT support to employees and business resolving simple to moderate problems and tickets as a member of the Help Desk Team. \nResponds to escalated employee issues and incidents in a proactive, timely fashion. \nCompletes tasks and projects supporting IT operations in delivering systems and features that provide significant value. \nResolves any software, hardware, and basic network/802.1x issues. \nIdentifies quality and reliability issues in systems they maintain. \nAssists new hires with set-up, IT tools, and best practices. \nSupports the business with integration and provisioning ensuring best practices are followed. \nSeeks input from teammates and outside experts on systems and feature design. \nExecutes on key deliverables for the business that require off-hour support or tasks. \nAssembles workstations including mechanical standing desks. \nUnboxes and organizes inventory items. \nReceives and organizes inventory while maintaining inventory tracking system. \nInstalls IT equipment inclusive of TVs. \nMaintains a clean & safe work environment. \nSupports new hires and more junior team members with development to become more proficient over time. \nRequired Skills:\nKnowledge of Intune and JAMF administration. \nKnowledge of Azure active directory. \nExperience with Microsoft Windows operating systems, Microsoft Office Products, and MAC. \nExperience with multiple Linux distributions and comfortable with command line & scripting experience. \nExperience with networks, firewalls/security, and operating systems. \nAbility to lift 50 pounds safely. \nSelf-motivated and Self-organized. \nBasic mechanical aptitude. \nAbility to troubleshoot first tier computer hardware and software issues. 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