{"id":3047676,"url":"https://alion.io/job/clearwater-analytics-service-delivery-manager","title":"Service Delivery Manager","company":{"id":1969767,"name":"Clearwater Analytics","domain":"cwan.com","url":"https://alion.io/company/cwan-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":27,"ghost_share":0,"stale_share":0.963,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boise, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-28T08:16:04Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"Service Delivery Manager\nClearwater Analytics is the fintech platform trusted by the world's largest investment managers, insurers, and asset owners to power their investment accounting and reporting. As a Service Delivery Manager, you'll be the trusted advisor our clients rely on - solving complex portfolio accounting challenges, building lasting relationships, and helping clients get the most out of our platform every day.\nThis is a high-visibility client-facing role with real ownership: you'll manage the full client relationship lifecycle, from daily support to strategic engagement, and have a direct hand in driving client satisfaction and retention.\nWhat You'll Do\nServe as the primary point of contact for a portfolio of clients, from daily users to decision-makers\nBuild and expand relationships across client organizations, understanding their evolving business needs\nDrive the Client Engagement Model - leading client health reviews and in-person/remote meetings that increase platform adoption\nOwn daily reporting service delivery, ensuring SLAs and quality standards are consistently met\nLead resolution of service incidents and escalate technical issues as needed\nTrain clients on best practices and new product features to maximize their investment operations\nMentor and support Analysts on the team\nRequired Skills\nWorking knowledge of financial services and investment accounting (NAV calculations, reconciliations, or investment reporting platforms)\nWorking knowledge of structured products, derivatives, and fixed-income securities is a plus, but not required\nProven ability to build and manage client relationships in a professional services or account management capacity\nSelf-starter who proactively seeks out solutions in a fast-paced, sometimes ambiguous environment\nStrong documentation and reporting habits, with proficiency in Microsoft Office\nEducation and Experience\nBachelor's degree in accounting or similar field, or relevant experience in Investment Management, Insurance, FinTech, Investment Accounting, Financial Services, or Investment Operations\n3+ years of relevant experience\nSalary Range\n$60,000.00 - $85,000.00\nThis is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills,and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health/vision/dental insurance, 401(k), PTO, parental leave, and medical leave, STD/LTD insurance benefits. Clearwater Analytics is An Equal Opportunity/AffirmativeAction Employer. 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