{"id":3542366,"url":"https://alion.io/job/clearwater-analytics-subject-matter-expert-client-servicing","title":"Subject Matter Expert- Client Servicing","company":{"id":1969767,"name":"Clearwater Analytics","domain":"cwan.com","url":"https://alion.io/company/cwan-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":28,"ghost_share":0,"stale_share":0.929,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T19:39:01Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T11:05:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"FIX Implementations\nJob Summary:\nClient Servicing Analysts are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams. These analysts play a pivotal role in delivering prompt, precise, and comprehensive responses to client queries, with the ultimate objective of efficiently resolving a substantial number of issues while ensuring that clients become enthusiastic advocates of Clearwater.\nResponsibilities:\nManage client inquiries & requests on various topics across investment accounting, asset classes and financial markets. \nDeliver timely and accurate information regarding Financial Statements & Analytics Reporting. \nComplete operational tasks such as account set up, client lockdowns, compliance, reconciliation validation. \nCollaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user. \nValidate investment data against available third-party market data sources and show proficiency in proprietary internal tools for reconciling investment transactions. \nEffectively navigates through knowledge base and documentation, using internal tools and resources to proactively solve client queries and problems. \nManage workflow based on productivity and quality metrics; organizing your day to prioritize high importance or critical work. \nTake on a variety of team and client related, long-term projects that may involve collaboration with other internal teams. \nAssist in training and coaching more junior team members. \nRequired Skills:\n4+ years of experience in Financial Services and Investment Technology: Buy-side (OMS, EMS, IMS) or Sell-side product design, development, and deployment.\nExperience of 2-3 year in FIX protocol and broker fix connectivity on global electronic trading systems.\nOverviewing & troubleshooting direct FIX connection request, EMS staging request & Drop copy requests.\nDegree in Finance, Accounting, Economics, Financial Math or related field. An understanding of front to back office workflows for electronically trading workflows, including FIX Protocol.\nA strong understanding of a variety of financial products and derivatives\nAbility to handle and prioritize multiple tasks and work independently\nExcellent verbal and written communication skills\nEducation and Experience:\nBachelor’s degree or higher in Accounting or Financial/Business-related field. \n4+ years of relevant experience.","description_format":"text","description_chars":2591,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Accounting & Tax Software","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-30T19:39:01Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":23,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/clearwater-analytics-subject-matter-expert-client-servicing","json_url":"https://alion.io/job/clearwater-analytics-subject-matter-expert-client-servicing.json","meta":{"generated_at":"2026-11-02T14:34:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20132,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1969767},"rest":"https://alion.io/mcp/rest/get_company?id=1969767"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclearwater-analytics-subject-matter-expert-client-servicing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclearwater-analytics-subject-matter-expert-client-servicing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclearwater-analytics-subject-matter-expert-client-servicing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clearwater-analytics-subject-matter-expert-client-servicing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclearwater-analytics-subject-matter-expert-client-servicing"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3542366}},{"tool":"search_jobs","arguments":{"company":"cwan.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3542366},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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