{"id":783656,"url":"https://alion.io/job/cledara-customer-success-manager","title":"Customer Success Manager","company":{"id":673755,"name":"Cledara","domain":"cledara.com","url":"https://alion.io/company/cledara","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":40000,"currency":"EUR","period":"year","gross":null,"usd_annual":44758},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Notion","optional":false},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-11-01T04:28:35Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"The Company\nCledara helps businesses take control of their software subscriptions by providing visibility of software spend, cutting excess costs, and streamlining administrative tasks. Our platform allows companies to focus on what matters most: growing their business.\nWith over 1,300 customers globally, we are recognized as a leader in the SaaS management space. We are proud to announce that in February 2026, G2 named Cledara one of the Best UK Software Companies. This prestigious recognition follows our success in the G2 Winter 2025 Report, where we earned 16 badges for SaaS Spend and SaaS Operations Management. Our high ratings for usability and customer relationships underscore our commitment to a powerful yet user-friendly product.\nWe are a product-led company with a clear vision and backed by tier-1 investors, including Notion Capital, Nauta Capital, Anthemis and CommerzVentures. We have a market-leading product with a proven track record and a collaborative team with a high-performance culture. We believe in working hard so we can learn quickly and get better.\nThe Role\nThe job title says it all: we are a team dedicated to making our customers as successful as they can be!\nYou’ll oversee a portfolio of 200+ customers, primarily mid-sized venture-backed companies, dealing mostly with tech CFOs.\nWe pride ourselves on building solid relationships with our customers, acting as consultants and showing our customers how to best use Cledara to save time, automate processes and get visibility and control over their software subscriptions.\nYou will own the entire journey from onboarding to long-term growth. Success is ensuring our platform is deeply integrated into our customers' workflows and consistently delivering value.\nWe are looking for someone who is excited to work in a small team that is constantly evolving, ready to get on board with new processes and features as we scale. Because we value the energy of working together, we spend three days a week in the office, and we are looking for someone who genuinely enjoys that face-to-face connection.\nYour key responsibilities will include:\nStrategic Advisory: Act as a trusted consultant to your customers, providing expert guidance on Cledara best practices. You will position and recommend specific product features that align with their business goals.\nOnboarding & Training: Support customers through their initial journey, setting them up for long-term success on the platform.\nProduct Expertise: Become a subject matter expert on the Cledara platform. You will understand the technical nuances of the product and how it fits seamlessly into diverse customer workflows.\nValue-Driven Expansion: Proactively identify opportunities for customer growth and expansion. Your focus will always remain on delivering additional value and ensuring Cledara scales alongside their business.\n Customer Management: Lead Quarterly Business Reviews (QBRs) for strategic customers within your portfolio, demonstrating ROI and aligning on future objectives.\nReporting & Forecasting: Maintain a clear pulse on your portfolio by forecasting expected churn and growth opportunities, providing regular and transparent updates to your manager.\nInternal Advocacy: Collaborate closely with internal teams to advocate for customer needs and contribute to the continuous improvement of the overall customer experience.\nRequirements\n2+ years experience in Customer Success; experience in the tech space is a plus\nProven track record in startup/scaleup\nExcellent English\nExperience leading strategic customer conversations, including onboarding, QBRs, and expansion discussions\nEligible to work in Spain\nExperience with Salesforce a nice to have\nFamiliar with basic finance terminology\nPrior exposure to finance-facing customer work, such as supporting CFO stakeholders, discussing software spend, or working with finance workflows in a SaaS environment, is a plus\nBenefits\nYour growth, wellness, and day-to-day experience matter to us. Here is how we set you up for success:\n Compensation: A starting salary of €30,000 - €40,000 per year (depending on experience).\nHealth and Wellness: Access to a Private Medical Insurance plan and a corporate ClassPass account.\nProfessional Growth: A £/€500 annual training budget to support your ongoing learning and development.\nWork Environment: A vibrant office space featuring outdoor terraces, showers, and secure bike storage. This role will involve a hybrid model, with 3 days per week in the office, to foster collaboration and team culture.\nTech: We will provide the tools you need to succeed, including an Apple MacBook.\n Culture and Food: A €100 per month food allowance to support your team lunches and daily sustenance, regular company offsites, and complimentary fruit, snacks, and team lunches.","description_format":"text","description_chars":4810,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Growth opportunities","Health insurance"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-09-12T01:12:51Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.53,"p_room":0.55,"age_days":32,"expected_fill_days":27,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":44758,"is_top_pay":false},"html_url":"https://alion.io/job/cledara-customer-success-manager","json_url":"https://alion.io/job/cledara-customer-success-manager.json","meta":{"generated_at":"2026-11-01T04:39:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7125,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673755},"rest":"https://alion.io/mcp/rest/get_company?id=673755"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcledara-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcledara-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcledara-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cledara-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcledara-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":783656}},{"tool":"search_jobs","arguments":{"company":"cledara.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":783656},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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