{"id":3590635,"url":"https://alion.io/job/clera-account-manager-9","title":"Account Manager","company":{"id":2706,"name":"Clera","domain":"getclera.com","url":"https://alion.io/company/clera","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":39,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vienna, Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":95000,"currency":"EUR","period":"year","gross":null,"usd_annual":106083},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-11-01T17:13:34Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-06T10:04:32Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About the Role\nOwn and grow a portfolio of existing B2B customers at an AI communications software company. Working across Customer Success, Product, and Marketing, you will help customers adopt AI phone assistants, achieve measurable results, and expand their use of the product.\nWhat You'll Do\nServe as the primary contact for assigned customer accounts throughout the customer lifecycle.\n\nIdentify opportunities to expand customer use cases and demonstrate the product's value through usage analysis.\n\nLead regular account reviews, discovery conversations, upsell discussions, and renewals.\n\nOwn portfolio expansion revenue, including upgrades and add-ons, against monthly and quarterly targets.\n\nSupport onboarding and ongoing adoption to strengthen retention and customer outcomes.\n\nShare structured customer and market feedback with Product and go-to-market teams.\n\nMaintain accurate CRM records, forecasts, and pipeline, and coordinate account plans across internal teams.\n\nHelp develop the account management and expansion approach as the business grows.\n\nWhat We're Looking For\nAt least one year of experience in B2B SaaS sales, account management, or customer success.\n\nExperience driving upsells, renewals, or expansion revenue within existing accounts.\n\nStrong product and technical understanding, with an interest in AI and machine learning.\n\nNative-level German proficiency for customer calls, reviews, and demos.\n\nA structured, customer-focused approach and a strong sense of ownership.\n\nStartup or scale-up experience is a plus.\n\nCompensation & Benefits\nOTE is €65,000 to €95,000, comprising fixed salary plus uncapped commission. Visa sponsorship is not available.\nLocation\nOn-site in Vienna, Austria, with hybrid work possible.","description_format":"text","description_chars":1745,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Austria","iso":"AT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-01T18:47:05Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.338,"p_room":0.75,"age_days":4,"expected_fill_days":6,"reasons":["conf:0","agency","stale_co","velocity","win:late","comp:junior,brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":106083,"is_top_pay":true},"html_url":"https://alion.io/job/clera-account-manager-9","json_url":"https://alion.io/job/clera-account-manager-9.json","meta":{"generated_at":"2026-11-06T14:13:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26328,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2706},"rest":"https://alion.io/mcp/rest/get_company?id=2706"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclera-account-manager-9"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclera-account-manager-9"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclera-account-manager-9"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clera-account-manager-9\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclera-account-manager-9"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3590635}},{"tool":"search_jobs","arguments":{"company":"getclera.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3590635},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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