{"id":3699172,"url":"https://alion.io/job/clera-customer-success-manager-10","title":"Customer Success Manager","company":{"id":2706,"name":"Clera","domain":"getclera.com","url":"https://alion.io/company/clera","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":40,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":70000,"currency":"EUR","period":"year","gross":null,"usd_annual":78383},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-03T17:08:05Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T19:42:01Z","board_verified":false,"closed_at":"2026-11-09T19:42:01Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"About the Role\nAs the first dedicated Customer Success Manager at a veterinary healthtech company, you'll own the customer journey for veterinary practices. You'll help customers get value from the service while building the processes that support long-term retention and growth.\nWhat You'll Do\nManage onboarding, ongoing support, customer check-ins, renewals, and account expansion.\n\nHandle support tickets and serve as the primary contact for veterinary practice customers.\n\nConduct regular customer calls in German.\n\nMonitor churn signals and proactively work with at-risk customers to improve retention.\n\nIdentify and pursue appropriate upsell opportunities with existing customers.\n\nGather and share customer feedback with product and engineering teams.\n\nBuild customer success processes, playbooks, and operational workflows.\n\nCreate or contribute to customer-facing documentation, FAQs, and training materials.\n\nWhat We're Looking For\n1 to 4 years of experience in customer success, account management, customer support, or a similar customer-facing role.\n\nNative or C2-level German, with strong written and verbal communication skills in German and English.\n\nExperience managing customer relationships across support, check-ins, retention, and expansion.\n\nAbility to identify churn risks, take proactive retention steps, and communicate customer feedback clearly.\n\nComfort with business software, email management, and digital organization tools, as well as experience automating operational processes.\n\nFamiliarity with SaaS or subscription services and customer metrics such as churn rate or net revenue retention is helpful.\n\nPractical experience in a veterinary practice, such as through an internship, apprenticeship, or part-time work, is helpful.\n\nCompensation & Benefits\nAnnual salary: €60,000 to €70,000. Visa sponsorship is not available.\nLocation\nOn-site in Berlin, Germany.","description_format":"text","description_chars":1893,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T18:56:19Z"},{"event":"close","at":"2026-11-09T19:42:01Z"}],"visa":[{"country":"DE","licensed_sponsor":false,"adverts_offering_sponsorship_24m":7,"sanctioned_now":false,"evidence":"Offered visa sponsorship in 7 of its adverts here in 24 months","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":78383,"is_top_pay":true},"html_url":"https://alion.io/job/clera-customer-success-manager-10","json_url":"https://alion.io/job/clera-customer-success-manager-10.json","meta":{"generated_at":"2026-11-11T13:02:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23539,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2706},"rest":"https://alion.io/mcp/rest/get_company?id=2706"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclera-customer-success-manager-10"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclera-customer-success-manager-10"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclera-customer-success-manager-10"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clera-customer-success-manager-10\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclera-customer-success-manager-10"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3699172}},{"tool":"search_jobs","arguments":{"company":"getclera.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3699172},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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