{"id":2869304,"url":"https://alion.io/job/clera-deployment-strategist-success-engineer-3","title":"Deployment Strategist / Success Engineer","company":{"id":2706,"name":"Clera","domain":"getclera.com","url":"https://alion.io/company/clera","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":110000,"currency":"EUR","period":"year","gross":null,"usd_annual":123476},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Voice Agents","optional":false}],"status":"live","first_seen_at":"2026-10-19T17:19:33Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-26T12:53:03Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About the Role\nJoin the customer operations team at a seed-stage AI voice software company. In this hands-on, customer-facing role, you will either guide customers from initial scoping through production launch or help live customers improve adoption, retention, and growth.\nWhat You'll Do\nScope customer use cases, build and tune voice agents, and run testing to bring customers into production.\n\nDesign integrations with customer systems such as CRMs, dialers, calendars, and ticketing tools, using APIs, custom function tools, and webhooks.\n\nMonitor agent performance and troubleshoot prompts, workflows, integrations, and call quality in production.\n\nManage customer accounts and track deployment time-to-value and pilot conversion, or adoption, retention, and expansion outcomes.\n\nLead customer workshops and training, share feedback with product teams, and create repeatable onboarding playbooks and documentation.\n\nWhat We're Looking For\nFor deployment-focused work, at least 1 year in a high-stakes, customer-facing role; for success-focused work, at least 2 years in a technical customer-facing role.\n\nExperience leading complex customer deployments and integrations from scoping through launch, including pilots with multiple stakeholders and commercial outcomes.\n\nHands-on experience building AI agents and workflows, prompt engineering, APIs, webhooks, and debugging software integrations.\n\nStrong customer communication and business judgment, with the ability to connect technical solutions to customer goals and manage competing priorities.\n\nFluency in English and German is required. Experience with voice agents, conversational AI, customer operations, or B2C sectors such as energy, telecom, insurance, or financial services is valuable.\n\nCompensation & Benefits\nBase salary is €75,000 to €110,000 annually. Visa sponsorship is not available.\nLocation\nDeployment Strategists work on-site in Berlin, Germany. Success Engineers may work on a hybrid basis within Europe and should expect travel.","description_format":"text","description_chars":2009,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-19T18:54:46Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.304,"p_room":0.55,"age_days":6,"expected_fill_days":6,"reasons":["conf:1","agency","stale_co","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":123476,"is_top_pay":false},"html_url":"https://alion.io/job/clera-deployment-strategist-success-engineer-3","json_url":"https://alion.io/job/clera-deployment-strategist-success-engineer-3.json","meta":{"generated_at":"2026-10-26T17:59:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24114,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2706},"rest":"https://alion.io/mcp/rest/get_company?id=2706"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclera-deployment-strategist-success-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclera-deployment-strategist-success-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclera-deployment-strategist-success-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clera-deployment-strategist-success-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclera-deployment-strategist-success-engineer-3"}]}