{"id":4027450,"url":"https://alion.io/job/clera-field-implementation-manager-2","title":"Field Implementation Manager","company":{"id":2706,"name":"Clera","domain":"getclera.com","url":"https://alion.io/company/clera","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":40,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T17:22:53Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T03:36:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Role\nJoin a team bringing an AI-powered platform to automotive dealerships across North America. You will lead on-site launches, train dealership staff, and help teams adopt new tools in their daily workflows.\nWhat You'll Do\nLead on-site go-lives and product launches at dealership locations.\n\nDeliver hands-on training for staff across different roles.\n\nPartner with dealership leaders to communicate the business value of the platform and encourage adoption.\n\nTroubleshoot challenges during implementation and help teams resolve issues in real time.\n\nDocument launch outcomes and transition accounts to downstream teams.\n\nShare field insights with Sales, Product, and Customer Success to improve onboarding and customer experience.\n\nBuild trusted relationships with dealership staff and leadership throughout launch phases.\n\nWhat We're Looking For\nAt least 1 year of customer-facing experience in training, onboarding, service, or support.\n\nExperience leading on-site go-lives or product launches and training staff through engaging, hands-on sessions.\n\nStrong communication and presentation skills, with the ability to adapt to different audiences.\n\nAbility to learn new systems and tools quickly, document launch outcomes, and share useful feedback across teams.\n\nExperience in SaaS, automotive, or phone systems is helpful, as is a background in field training, deployment, or customer onboarding.\n\nFamiliarity with dealership or service department workflows, high-growth product rollouts, or AI tools for training and documentation is a plus.\n\nEnglish/French or English/Spanish bilingual skills are an advantage.\n\nCompensation & Benefits\nSalary range: $70,000 to $85,000 USD annually.\nLocation\nHybrid role based in Canada, with remote work and regular on-site travel across the United States and Canada. 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