{"id":80403,"url":"https://alion.io/job/clera-forward-deployed-engineer-founding-customer-engineer-3","title":"Forward Deployed Engineer (Founding Customer Engineer)","company":{"id":2706,"name":"Clera","domain":"getclera.com","url":"https://alion.io/company/clera","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":185000,"currency":"USD","period":"year","gross":null,"usd_annual":185000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-06-03T22:58:06Z","employer_posted_date":"2026-06-03","last_verified_at":"2026-10-25T16:59:09Z","board_verified":true,"closed_at":null,"days_open":143,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":143},"description":"About the Role\nThis is a founding, first-non-founder hire at a seed-stage AI SaaS startup building conversational agents that run automated product demos for B2B go-to-market teams. You'll own every customer relationship and build the playbook for scaling from a small initial customer base to thousands. The role sits at the intersection of technical implementation, customer success, and product feedback - working directly with the CTO to shape what gets built.\nWhat You'll Do\nOwn end-to-end customer relationships from onboarding through ongoing success, including improving demo performance and driving adoption\n\nTeach and coach AI agents on product positioning, buyer personas, pricing conversations, and sales workflows\n\nServe as the voice of the customer - analyze conversation logs and feedback to identify patterns and surface insights for the product team\n\nTranslate customer feedback into actionable product feature requests in close collaboration with engineering and the CTO\n\nBuild automation workflows and systems (scripting, APIs, low-code/no-code tools) to help the customer engineering function scale efficiently\n\nDefine and document the customer engineering playbook from scratch\n\nWhat We're Looking For\nRequired\n0-3 years of experience in a customer-facing technical role in SaaS (e.g., solutions engineer, customer engineer, technical account manager)\n\nStrong written and verbal communication skills; comfortable leading product demos and customer onboarding sessions\n\nHands-on experience building automation workflows to scale customer-facing tasks (scripting, APIs, or low-code/no-code tools)\n\nExperience analyzing customer feedback and conversation logs to identify patterns and inform product decisions\n\nAbility to work cross-functionally and translate customer needs into concrete product improvements\n\nExperience coaching or configuring AI agents for sales contexts - defining tiers, personas, and pricing conversations is a plus\n\nRequirements & Eligibility\nMust be authorized to work in the United States without visa sponsorship\n\nMust be able to work on-site in San Francisco, CA\n\nCompensation & Benefits\nBase salary: $140,000 - $185,000 USD annually\n\nEarly employee equity opportunity at a funded, early-stage AI startup\n\nLocation\nOn-site in San Francisco, CA. Remote and hybrid arrangements are not available for this role.","description_format":"text","description_chars":2354,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-06-03T22:58:06Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.069,"p_room":0.28,"age_days":143,"expected_fill_days":6,"reasons":["conf:0","agency","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":185000,"is_top_pay":true},"html_url":"https://alion.io/job/clera-forward-deployed-engineer-founding-customer-engineer-3","json_url":"https://alion.io/job/clera-forward-deployed-engineer-founding-customer-engineer-3.json","meta":{"generated_at":"2026-10-25T19:06:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27190,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2706},"rest":"https://alion.io/mcp/rest/get_company?id=2706"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclera-forward-deployed-engineer-founding-customer-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclera-forward-deployed-engineer-founding-customer-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclera-forward-deployed-engineer-founding-customer-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clera-forward-deployed-engineer-founding-customer-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclera-forward-deployed-engineer-founding-customer-engineer-3"}]}