{"id":4320151,"url":"https://alion.io/job/clera-operations-lead-10","title":"Operations Lead","company":{"id":2706,"name":"Clera","domain":"getclera.com","url":"https://alion.io/company/clera","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":40,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":180000,"max":220000,"currency":"USD","period":"year","gross":null,"usd_annual":220000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LLM","optional":false}],"status":"live","first_seen_at":"2026-11-14T17:24:20Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T19:35:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Role\nOwn a core operational domain at an early-stage fintech company, such as customer operations, payment operations, or financial crime operations. You will build and improve its processes, metrics, tooling, and automation in close partnership with Product and Engineering.\nWhat You'll Do\nHandle operational cases directly at first to identify process gaps and establish useful performance metrics.\n\nDesign and launch production automations, then measure their impact on throughput and quality.\n\nDevelop agent-based workflows that automate routine work while routing high-risk decisions to people.\n\nWork alongside Product and Engineering to define and build operational tools and systems.\n\nCreate and maintain SOPs, escalation paths, KPIs, and domain processes.\n\nImprove operational capacity while keeping the approach hands-on and automation-focused.\n\nWhat We're Looking For\nApproximately 3 to 6 years of experience building products or processes in fintech, banking, payments, crypto, or regulated financial services consulting.\n\nHands-on operations ownership at a technology startup, ideally an early-stage company.\n\nExperience shipping production workflow automations or agents, including AI or LLM-enabled systems.\n\nExperience owning operational domains end to end, from case handling and process design to SOPs, KPIs, and tooling.\n\nStrong understanding of regulated financial operations, with compliance, risk, financial crime, payment, clearing, or settlement experience valued.\n\nAbility to work directly with Product and Engineering to shape operational systems.\n\nA proactive, practical approach to solving operational problems through automation rather than adding manual capacity.\n\nCompensation & Benefits\nBase salary: $180,000 to $220,000 annually. Visa sponsorship is available.\nLocation\nOn-site in New York, New York. 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