{"id":1715941,"url":"https://alion.io/job/clera-operations-lead-3","title":"Operations Lead","company":{"id":2706,"name":"Clera","domain":"getclera.com","url":"https://alion.io/company/clera","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":180000,"max":220000,"currency":"USD","period":"year","gross":null,"usd_annual":220000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"closed","first_seen_at":"2026-10-02T17:04:04Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-07T19:04:09Z","board_verified":false,"closed_at":"2026-10-07T19:04:09Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"About the Role\nOwn a core operational domain at an early-stage fintech company, such as customer operations, payment operations, or financial crime operations. You will build the processes, metrics, tools, and automations that help the operation handle more volume without growing headcount, working closely with Product and Engineering.\nWhat You'll Do\nHandle operational cases directly at first to identify process gaps and define measures of success.\n\nDesign and launch production automations and agents, then measure their impact on operational volume.\n\nDevelop and scale an operating model that routes people to high-risk or complex decisions while automating routine work.\n\nWork with Product and Engineering to specify and build operational tools and agent workflows.\n\nCreate and maintain SOPs, escalation paths, and KPIs, revising them as processes change.\n\nWhat We're Looking For\nAt least 3 years building products or processes at a bank, fintech, payments, or crypto company, or consulting experience with regulated financial services.\n\nExperience shipping automations or agents in live production environments, including AI agents, LLMs, or other intelligent automation systems.\n\nHands-on operational experience with queues, cases, or transaction processing, and ownership of an operational domain from process design through tooling and KPI definition.\n\nExperience working directly with Product and Engineering to build operational systems and improve workflows.\n\nKnowledge of regulated financial services operations; experience in payments, clearing, settlement, compliance, risk, or financial crime operations is valuable.\n\nA practical, automation-first approach and comfort building in an early-stage or high-growth environment.\n\nCompensation & Benefits\nAnnual salary: $180,000 to $220,000 USD. 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