{"id":2102128,"url":"https://alion.io/job/clera-operations-lead-5","title":"Operations Lead","company":{"id":2706,"name":"Clera","domain":"getclera.com","url":"https://alion.io/company/clera","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":180000,"max":220000,"currency":"USD","period":"year","gross":null,"usd_annual":220000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-08T17:23:01Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T06:54:42Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Role\nOwn a core operational domain at an early-stage fintech and digital banking company, such as customer operations, payment operations, or financial crime operations. Reporting to the COO, you will build processes and automation that improve operational capacity without relying on proportional headcount growth.\nWhat You'll Do\nHandle operational cases directly to identify process pain points and define meaningful performance metrics.\n\nDesign and own end-to-end workflows, including SOPs, escalation paths, KPIs, tooling, and automation.\n\nBuild and deploy automations or agents in live operational environments, then measure their impact.\n\nPartner with Engineering and Product to specify and shape operational tools and agent-based systems.\n\nReview and improve processes as workflows evolve, keeping human attention focused on high-risk or complex decisions.\n\nWhat We're Looking For\nAt least 3 years building products or processes in banking, fintech, payments, or crypto, or tier-1 consulting experience involving regulated financial services.\n\nExperience shipping production automations or agents, not only prototypes.\n\nHands-on experience with operational work such as queue management, case handling, or transaction processing.\n\nAbility to own operational domains end to end, including process design, SOPs, KPI definition, and tooling selection.\n\nExperience designing workflow automation and working directly with Engineering and Product teams to build operational systems.\n\nKnowledge of regulated financial services operations; experience with payments, clearing, settlement, compliance, risk, or financial crime workflows is useful.\n\nFamiliarity with AI agents, LLMs, or intelligent automation is valuable.\n\nCompensation & Benefits\nSalary range: $180,000 to $220,000 annually. 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