{"id":3171454,"url":"https://alion.io/job/clera-operations-lead-7","title":"Operations Lead","company":{"id":2706,"name":"Clera","domain":"getclera.com","url":"https://alion.io/company/clera","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":180000,"max":220000,"currency":"USD","period":"year","gross":null,"usd_annual":220000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-23T17:03:14Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T22:24:33Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the Role\nOwn a core operational domain at an early-stage fintech, such as customer operations, payment operations, or financial crime operations. You will build its processes, metrics, tooling, and automations in close partnership with Product and Engineering, helping the operation handle growing volume without relying on proportional headcount growth.\nWhat You'll Do\nHandle operational cases directly at first to identify process bottlenecks and define metrics for success.\n\nDesign and launch production automations, then validate them against live operational workflows.\n\nBuild and scale agent-based workflows, reserving human review for high-risk or ambiguous decisions.\n\nWork with Product and Engineering to specify and build operational tools and systems.\n\nCreate and maintain standard operating procedures, escalation paths, KPIs, and process improvements.\n\nMeasure success through increased operational volume and quality without proportional headcount growth.\n\nWhat We're Looking For\nAt least 3 years building products or processes in banking, fintech, payments, or crypto, or experience in top-tier consulting with regulated financial services exposure.\n\nExperience shipping production automations or agents in live environments, beyond prototypes.\n\nExperience owning an operational domain end to end, including process design, SOPs, KPI definition, and tooling selection.\n\nExperience building or scaling operations at an early-stage company, ideally with 0 to 100 employees.\n\nHands-on experience with queues, case handling, transaction processing, or similar operational work.\n\nAbility to work directly with Product and Engineering on workflow automation and operational tooling.\n\nExperience with regulated financial operations; familiarity with compliance, risk, financial crime, payments, clearing, settlement, AI agents, or LLMs is useful.\n\nCompensation & Benefits\nBase salary: $180,000 to $220,000 annually. Visa sponsorship is available.\nLocation\nOn-site in New York, New York, United States. 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