{"id":3834347,"url":"https://alion.io/job/clera-vp-customer-success","title":"VP Customer Success","company":{"id":2706,"name":"Clera","domain":"getclera.com","url":"https://alion.io/company/clera","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":40,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-05T20:03:53Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T14:17:53Z","board_verified":false,"closed_at":"2026-11-06T14:17:53Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"About the Role\nLead customer success for an AI platform serving manufacturing and industrial organizations. You will guide enterprise engagements from initial pilots through broader deployments, while helping shape the customer impact team, business model, and product strategy.\nWhat You'll Do\nLead complex customer projects from pilot through global rollout, ensuring successful delivery and measurable impact.\n\nManage project planning and coordinate software integrations across industries.\n\nGuide sales, operations, and technical stakeholders across cross-functional project teams.\n\nBuild lasting enterprise customer relationships, engaging stakeholders from the factory floor to executive leadership.\n\nGrow and lead the customer impact team.\n\nContribute to business model and product strategy.\n\nWhat We're Looking For\nFive to ten years of experience in consulting, automotive, manufacturing, or technology.\n\nA degree in industrial engineering, mechanical engineering, or a related field. An industry-focused PhD is a plus.\n\nWorking knowledge of AI, software, and production processes.\n\nExperience leading cross-functional teams, coordinating stakeholders, and managing complex customer projects and integrations.\n\nA track record of developing enterprise customer relationships and managing or expanding teams.\n\nBusiness-fluent German and English, with a strategic, analytical, and motivated approach.\n\nCompensation & Benefits\nVisa sponsorship is not available for this role.\nLocation\nHybrid role based in Munich, Germany.","description_format":"text","description_chars":1525,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-05T20:30:05Z"},{"event":"close","at":"2026-11-06T14:17:53Z"}],"visa":[{"country":"DE","licensed_sponsor":false,"adverts_offering_sponsorship_24m":8,"sanctioned_now":false,"evidence":"Offered visa sponsorship in 8 of its adverts here in 24 months","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/clera-vp-customer-success","json_url":"https://alion.io/job/clera-vp-customer-success.json","meta":{"generated_at":"2026-11-10T15:35:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1867,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2706},"rest":"https://alion.io/mcp/rest/get_company?id=2706"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclera-vp-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclera-vp-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclera-vp-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clera-vp-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclera-vp-customer-success"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3834347}},{"tool":"search_jobs","arguments":{"company":"getclera.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3834347},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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