{"id":1154580,"url":"https://alion.io/job/cleverlee-technical-support-account-manager","title":"Technical Support / Account Manager","company":{"id":12298,"name":"Cleverlee","domain":"cleverlee.com","url":"https://alion.io/company/cleverlee","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":null,"truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","hiring_geo_confidence":"inferred","locations":["Vilnius, Lithuania"],"countries":["LT"],"hiring_countries":["RU","BY","KZ","KG","AM"],"hiring_countries_total":5,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":46000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"HubSpot","optional":false},{"name":"Jira","optional":false},{"name":"Postman","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-23T19:40:43Z","employer_posted_date":null,"last_verified_at":"2026-09-23T19:40:43Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"We are looking for a Technical Support / Account Manager to join us remotely.\nResponsibilities\nResponsibilities:\nSupport clients throughout the entire lifecycle: onboarding, API integration consultations, testing (sandbox/demo), and go-live / production launch\nHandle day-to-day client communication in English and Russian (CRM: HubSpot/Freshchat) - answer product questions, guide clients through the dashboard, resolve issues\nTranslate client requests, complaints, and feature requests into Jira tickets (bugs and feature specs with reproduction steps and acceptance criteria), coordinate prioritisation with the development team\nAct as the bridge between clients and the technical team, Product Manager, and Account/Business Development teams\nInvestigate discrepancies in transactions, balances, and reporting, monitor product metrics and incidents - including SQL queries and preparing data exports for reconciliation\nManage escalations with external providers\nRequirements\nRequirements:\n1-2 years of experience in technical account management / fintech support\nFintech experience (payment solutions, banking products, virtual cards or similar)\nEnglish at Intermediate level or higher; Russian required\nExperience with APIs: authentication flows, building requests (Postman/curl), reading technical documentation\nExperience with Jira and Confluence; ability to write clear bug reports and requirements\nBasic SQL for data analysis and reconciliation\nConditions\nWe offer:\nRemote work\nCompensation for English classes\nFlexible start of the working day\n\"}\n\nВакансии\n\nСпециалисты\n\nКандидатам\n\nРаботодателям\n\nВход\nРегистрация\n\nВакансии\n\nСпециалисты\n\nКандидатам\n\nРаботодателям\n\nВход\n\nВойти / Регистрация\n\nmenu\nTechnical Support / Account Manager\nПрямой работодатель Cleverlee( cleverlee.com )\nVilnius, Lithuania\nДжуниор\nМиддл\nПродажи, закупки, клиентская поддержка\nКлиентская поддержка\nРабота с ключевыми клиентами\nРабота с партнерами\nСофт\nУслуги\nB2B\nПлатежные технологии\n23 сентября\nУдаленная работа\nОпыт работы любой\nРаботодатель Cleverlee\nКороткая ссылка: geekjob.ru/hijh\nОткликнуться\nОписание вакансии\nWe are looking for a Technical Support / Account Manager to join us remotely.\nResponsibilities\nResponsibilities:\nSupport clients throughout the entire lifecycle: onboarding, API integration consultations, testing (sandbox/demo), and go-live / production launch\nHandle day-to-day client communication in English and Russian (CRM: HubSpot/Freshchat) - answer product questions, guide clients through the dashboard, resolve issues\nTranslate client requests, complaints, and feature requests into Jira tickets (bugs and feature specs with reproduction steps and acceptance criteria), coordinate prioritisation with the development team\nAct as the bridge between clients and the technical team, Product Manager, and Account/Business Development teams\nInvestigate discrepancies in transactions, balances, and reporting, monitor product metrics and incidents - including SQL queries and preparing data exports for reconciliation\nManage escalations with external providers\nRequirements\nRequirements:\n1-2 years of experience in technical account management / fintech support\nFintech experience (payment solutions, banking products, virtual cards or similar)\nEnglish at Intermediate level or higher; Russian required\nExperience with APIs: authentication flows, building requests (Postman/curl), reading technical documentation\nExperience with Jira and Confluence; ability to write clear bug reports and requirements\nBasic SQL for data analysis and reconciliation\nConditions\nWe offer:\nRemote work\nCompensation for English classes\nFlexible start of the working day\nСпециализация\nПродажи, закупки, клиентская поддержка\nКлиентская поддержка\nРабота с ключевыми клиентами\nРабота с партнерами\nСофт\nУслуги\nB2B\nОтрасль и сфера применения\nПлатежные технологии\nУровень должности\nДжуниор\nМиддл\nОткликнуться на вакансию\n Быстрый отклик и регистрация/авторизацияИли быстрая регистрация/авторизация через OAuth\n* Продолжая регистрацию/авторизацию вы подтверждаете свое согласие на хранение и обработку своих персональных данныхв соответствии с Федеральным законом № 152-ФЗ \"О персональных данных\", а так же подтверждаете, что прочитали и принимаете Пользовательское соглашение и согласие на обработку персональных данных, Условия использования сайта, Политику Конфиденциальности иРазъяснение использования личных данных,и согласны получать информацию и рассылкиот Geekjob через телекомуникационные средства личной связи.\nВакансии от\"Cleverlee\"\nЕще интересные вакансии\nVilnius, Lithuania\nMarketing Manager\nCleverlee\nremote\n\n23 сентября\n\nМосква, Lithuania\nAccount Manager\nLofty\noffice\n\n27 августа\n\nLithuania\nLevel 2 Technical Support Supervisor\nZentist\nremote\n\n3 сентября\n\nLithuania\n70K ₽\nTechnical Project Manager\nAlien Source\nremoteparttime\n\n23 сентября\n\nLondon, Lithuania\n1.8K - 2.5K ₽\nBusiness Development Manager\nKanzum\nremote\n\n23 сентября\n\nLithuania\nHU\nSales Manager\nHuntRiot (агентство)\nremote\n\n23 сентября\n\nПодгорица, Lithuania\nYO\nCRM / Retention Manager\nYourHr.Tech (агентство)\nrelocateremoteoffice\n\n22 сентября\n\nLithuania\n5K - 5.5K $\nSenior DevOps / SRE Support Engineer\nVallettasoftware Software Development\nremote\n\n22 сентября\n\nLithuania\n50K - 10K ₽\nМаркетолог / Growth Marketing Manager\nMakeDifference\nremote\n\n21 сентября\n\nМосква, Санкт-Петербург, Lithuania\nContent manager (AI/ML)\nBoiler Lab\noffice\n\n21 сентября\n\nЕще...\nЭбаут\nВи ар зе дрим тим оф крэзи спешиалистс энд рекрутерс.Ви лов программерс энд ви олвэйс хелп ту файнд зе дрим ворк фор гуд пипл.\n\nДоказательный рекрутинг\n\nNEWHR Medium Blog\n\nИсследования рынка труда\n\nДайджесты вакансий\n\nСтатьи о карьере в IT\n\nNewHR Podcast\n\nБлог нашего FullStack CTO\nКонтакты\nОбратная связь\n\nУсловия использования\n\nКонфиденциальность\n\nУслуги и цены\n\nПартнеры\n\nnewhr▴\n\nСейчас на сайте 28482 кандидатов и более 10000 компаний.В среднем 16 откликов на вакансию\nⒸ Geekjob\nМы используем куки, потому что без кук наш сайт не работал бы, другие сайты не работали бы, да и вообще весьинтернет не работал бы\n\nwindow.Vacancy = {\"id\":\"6ab427cdc137cd6c1e0c534a\",\"ci\":\"6a7c3e369d1eef5684062dac\",\"ic\":\"6a7c37e953cc2b1c220a6e3d\",\"lang\":\"en\",\"position\":\"Technical Support / Account Manager","description_format":"text","description_chars":6204,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Russia","iso":"RU","kind":"country"},{"name":"Belarus","iso":"BY","kind":"region"},{"name":"Kazakhstan","iso":"KZ","kind":"region"},{"name":"Kyrgyzstan","iso":"KG","kind":"region"},{"name":"Armenia","iso":"AM","kind":"region"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Blockchain & Crypto","Crypto Payments"],"lifecycle":[{"event":"open","at":"2026-09-23T19:40:43Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["seen:0","win:early","comp:junior"],"computed_at":"2026-09-24T02:39:27Z"},"pay":null,"html_url":"https://alion.io/job/cleverlee-technical-support-account-manager","json_url":"https://alion.io/job/cleverlee-technical-support-account-manager.json","meta":{"generated_at":"2026-09-24T02:39:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}