{"id":4153794,"url":"https://alion.io/job/clevertap-customer-success-manager-ijp","title":"Customer Success Manager (IJP)","company":{"id":40947,"name":"CleverTap","domain":"clevertap.com","url":"https://alion.io/company/clevertap-all-in-one-customer-engagement-platform","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"WhatsApp","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-11-11T10:07:03Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T10:07:03Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the Role:\nAs a Customer Success Manager at CleverTap, you'll play a critical role in ensuring customers achieve measurable business outcomes through the platform. And owning adoption, value realization, and long-term retention across a portfolio of accounts. You'll have the opportunity to shape how customers grow with the platform and directly influence retention and revenue metrics that matter to the business.\nWhat will you do :\nOwn customer adoption, value realization, and business outcomes for Enterprise and Key accounts.\n\nDevelop and execute customer success plans aligned to business goals and KPIs.\n\nTranslate customer objectives into scalable CleverTap use cases and growth strategies.\n\nDrive product adoption through data-driven insights, enablement, and best practices.\n\nAnalyze dashboards, campaigns, funnels, and product usage to deliver actionable recommendations.\n\nLead QBRs/EBRs focused on ROI, business impact, and growth opportunities.\n\nProactively identify customer risks and execute mitigation plans to improve retention.\n\nBuild trusted relationships with business and executive stakeholders.\n\nPartner cross-functionally with Sales, TAMs, Onboarding, Support, and Channel Specialists to deliver customer success.\n\nMaintain accurate account documentation, success plans, and Salesforce hygiene.\n\nWhat are we looking for ?\nCustomer Success, Nurturing & Product Adoption\n\nBuild strong customer relationships and act as a trusted advisor to help customers achieve their business goals.\n\nDrive product adoption through proactive engagement, account health checks, and personalized success plans.\n\nIdentify opportunities to maximize platform utilization by recommending relevant features, use cases, and best practices.\n\n2. Revenue Growth, Upselling & Enterprise Migration\nIdentify and drive upselling opportunities based on customer usage, MAU growth, business requirements, and product adoption.\n\nDrive conversions from Monthly to Annual plans by communicating commercial benefits and long-term value.\n\nIdentify high-potential accounts for Enterprise migration and collaborate with internal stakeholders to drive revenue expansion.\n\nPromote adoption of advanced features and add-ons through targeted outreach, trials, and consultative selling.\n\n3. Customer Retention, Churn Prevention & Reactivation\nProactively monitor customer health, engagement, and product utilization to identify early signs of churn.\n\nDevelop targeted retention strategies for at-risk customers across different lifecycle cohorts.\n\nDesign and execute multi-channel win-back campaigns to reactivate churned, cancelled, and inactive customers.\n\n4. Customer Education & One-to-Many Engagement\nPlan and execute scalable customer engagement initiatives, including Ask Me Anything (AMA) sessions, webinars, product walkthroughs, and feature tutorials.\n\nDrive awareness and adoption of newly launched features, AI capabilities, and product enhancements.\n\nCreate industry-specific marketing use cases and campaign recommendations to help customers improve engagement, retention, and revenue.\n\n5. Customer Advocacy, Case Studies & Brand Building\nIdentify successful customers and collaborate with them to develop compelling case studies, testimonials, and success stories.\n\nBuild and nurture a pipeline of customer advocates willing to participate in testimonials, case studies, and other brand initiatives.\n\nCollaborate with Marketing and cross-functional teams to amplify customer success stories across relevant channels.\n\n6. Go-to-Market Strategy & Cross-Functional Collaboration\nDevelop and execute repeatable go-to-market (GTM) strategies for new features, product announcements, and add-on launches.\n\nCollaborate closely with Sales, Product, Marketing, Support, and Billing teams to ensure a seamless customer experience.\n\nRepresent the voice of the customer internally by sharing product feedback, feature requests, and emerging customer needs.\n\nTrack and report key customer success metrics, including adoption, retention, reactivation, upselling, and expansion opportunities.\n\nMeasures of Success :\nNet Revenue Retention and expansion opportunities sourced from your portfolio\n\nProduct Adoption Score improvement and percentage of accounts with active, documented success plans\n\nCustomer health improvement and at-risk account recovery rate\n\nSuccessful QBR/EBR delivery and customer case studies/testimonials generated\n\nWho will you report to: Director Customer Success\n\nWhy join us\nContribute to a product backed by 11 technology patents, showcasing industry-leading innovation.\nYou are passionate about technology and its impact on the high-growth mobile technology space\n\nPower personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide.\n\nFlourish in an Environment that Nurtures Growth and Curiosity\n\nLearn More:\nGet to know us better before you apply!\nCheck out our product documentation, engineering blog, and customer stories to see how we work and what we value.\nCleverAI \n\nCleverTap Developer Documentation\n\nBlogs\n\nTesseractDB™\n\nCleverTap Product Demo\n\nAbout CleverTap:\nCleverTap is the world’s leading AI-first, all-in-one customer engagement and retention platform, redefining how brands build lasting customer relationships in the Agentic era. Powered by its proprietary CleverAI™ Decisioning Engine and the Agentic Universe, CleverTap enables autonomous, real-time decision-making that helps organizations deliver 1:1 individualized experiences at scale while maximizing ROI.\nIts unified platform brings together an AI-native Personalization Engine, automated Journey Orchestration, its proprietary Customer Data Platform - TesseractDB™, and deep customer and product analytics to power truly intelligent, self-optimizing engagement across channels including mobile, web, email, SMS, WhatsApp, and more. By seamlessly connecting data, insights, and activation, CleverTap ensures every interaction is contextual, coordinated, and conversion-driven.\nRecognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Personalization Engines and a Strong Performer in The Forrester Wave™, CleverTap is at the forefront of the shift from campaign-led marketing to agent-led growth. Trusted by more than 2,000 global brands including IKEA, Tesco, Burger King, Levi’s, Decathlon, Domino’s, 7-Eleven, Jio, Grab, Carousell, and Emirates NBD, CleverTap helps businesses drive measurable growth through meaningful, autonomous customer engagement.\nBacked by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap has 600+ employees across offices in the US, the Middle East, Asia, and LATAM.\nFor more information, visit https://clevertap.com/ or follow us on Linkedin and X.\nJoin us in shaping the future of engagement.\nCleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.","description_format":"text","description_chars":6975,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Customer & Retention Analytics"],"lifecycle":[{"event":"open","at":"2026-11-12T10:07:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":17,"reasons":["conf:0","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/clevertap-customer-success-manager-ijp","json_url":"https://alion.io/job/clevertap-customer-success-manager-ijp.json","meta":{"generated_at":"2026-11-12T11:29:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23586,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40947},"rest":"https://alion.io/mcp/rest/get_company?id=40947"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclevertap-customer-success-manager-ijp"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclevertap-customer-success-manager-ijp"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclevertap-customer-success-manager-ijp"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clevertap-customer-success-manager-ijp\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclevertap-customer-success-manager-ijp"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4153794}},{"tool":"search_jobs","arguments":{"company":"clevertap.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4153794},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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