{"id":3089300,"url":"https://alion.io/job/clevertap-manager-onboarding-mumbai","title":"Manager- Onboarding (Mumbai)","company":{"id":40947,"name":"CleverTap","domain":"clevertap.com","url":"https://alion.io/company/clevertap-all-in-one-customer-engagement-platform","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":34000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":true}],"status":"live","first_seen_at":"2026-10-21T14:25:35Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T07:57:30Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About the Role:\nAs an Onboarding manager you will be responsible for smooth onboarding of new customers to CleverTap via successful implementation of the CleverTap Platform for the Customer's Business Use Cases.\nWhat will you do:\nEnsure smooth and fast onboarding of the customers to CleverTap by successful implementation of the CleverTap Platform with focus on reducing the “Time to Value” (TTV).\n\nWork closely with the designated Customer Success Manager from CleverTap, and at times work in individual capacity, to build relationships, educate, guide and train the customers Business Users, Developers and other technical stakeholders through the implementation process and successful \"Go Live.\"\n\nAct as a product consultant to your customers: Help define technical solutions to implement customers business use cases, assist with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to Clevertap guidelines, quality, performance and data sanity.\n\nParticipate in technical discussions with the customer to identify use cases, technical enhancements required in the Clevertap product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)\n\nDocument technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes\n\nWhat are we looking for?\nMust Have:\nHands On knowledge of working with Mobile technologies/ Platforms (Andriod, iOS, Hybrid), Web Technologies, APIs & Integration Techniques\n\nProject Management, Technical Problem Solving.\n\nUnderstanding of Business process,Software design and deployment, Database concepts\n\nUnderstanding of Project Management methods & tools.\n\nGood to Have:\n2-3 Years experience of “Onboarding” SaaS customers is desirable\n\n3-7 years of experience in a customer facing role involving SaaS Product Implementation\n\nPrior experience in Customer Engagement & Retention or other Martech Tools / Platforms will be of added advantage\n\nMeasures of Success:\nSuccessful Go-Live\n\nTime to Value (TTV)\n\nCustomer Satisfaction Score\n\nProduct Adoption (Breadth/ Depth)\n\nWho will you report to: Regional lead solutions\nWhy join us?\nBe a part of a global growth stage startup\n\nWork in a fast-paced, dynamic environment where your contribution matters\n\nYou are passionate about technology and its impact on the high growth mobile technology space\n\nInnovate at scale, with learning opportunities\n\nAbout CleverTap:\nCleverTap is the world’s leading AI-first, all-in-one customer engagement and retention platform, redefining how brands build lasting customer relationships in the Agentic era. Powered by its proprietary CleverAI™ Decisioning Engine and the Agentic Universe, CleverTap enables autonomous, real-time decision-making that helps organizations deliver 1:1 individualized experiences at scale while maximizing ROI. Its unified platform brings together an AI-native Personalization Engine, automated Journey Orchestration, its proprietary Customer Data Platform - TesseractDB™, and deep customer and product analytics to power truly intelligent, self-optimizing engagement across channels including mobile, web, email, SMS, WhatsApp, and more. By seamlessly connecting data, insights, and activation, CleverTap ensures every interaction is contextual, coordinated, and conversion-driven.\nRecognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Personalization Engines and a Strong Performer in The Forrester Wave™, CleverTap is at the forefront of the shift from campaign-led marketing to agent-led growth. Trusted by more than 2,000 global brands including IKEA, Tesco, Burger King, Levi’s, Decathlon, Domino’s, 7-Eleven, Jio, Grab, Carousell, and Emirates NBD,\nCleverTap helps businesses drive measurable growth through meaningful, autonomous customer engagement. Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap has 600+ employees across offices in the US, Europe, the Middle East, Asia, and LATAM.\nFor more information, visit http://clevertap.com/clevertap.com or follow us on Linkedin and X. Join us in shaping the future of engagement.\nCleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.\nLearn More:\nGet to know us better before you apply!\nCheck out our product documentation, engineering blog, and customer stories to see how we work and what we value.\nCleverAI \n\nCleverTap Developer Documentation\n\nBlogs\n\nTesseractDB™\n\nCleverTap Product Demo","description_format":"text","description_chars":4622,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Customer & Retention Analytics"],"lifecycle":[{"event":"open","at":"2026-10-22T14:25:35Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":29,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/clevertap-manager-onboarding-mumbai","json_url":"https://alion.io/job/clevertap-manager-onboarding-mumbai.json","meta":{"generated_at":"2026-10-26T10:54:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14722,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40947},"rest":"https://alion.io/mcp/rest/get_company?id=40947"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclevertap-manager-onboarding-mumbai"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclevertap-manager-onboarding-mumbai"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclevertap-manager-onboarding-mumbai"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clevertap-manager-onboarding-mumbai\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclevertap-manager-onboarding-mumbai"}]}