{"id":1297415,"url":"https://alion.io/job/clickboat-internal-support-technician","title":"Internal Support Technician","company":{"id":172961,"name":"Click&Boat","domain":"clickandboat.com","url":"https://alion.io/company/click-and-boat","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_city","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":["ES"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":51000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":321},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Okta","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-09-22T16:12:44Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-26T14:52:32Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Boats Group\nBoats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of technologists, creatives, marketers, sales experts, and customer advocates who spend each day pushing the boundaries of technology to make buying, selling, and renting boats easy. Every day, we work with a global inventory of more than 500,000 boats.\nOur Barcelona office is home to Boats Group's European team, creating a dynamic and international workplace where technology, marketplaces, and collaboration come together.\nAs part of our continued growth, we are strengthening our Sales team and looking for a Regional Sales Executive to join us in Barcelona, taking over the Rest of World (ROW) territory.\nTo support our growing international team, we are hiring an Internal Support Technician to join our Barcelona office and help keep our people, systems, and workplace technology running smoothly.\nThe role\nWe’re looking for a dependable Internal Support Technician to join our crew in Barcelona.\nThis is a junior role, but our Barcelona office operates in a genuinely complex technical environment. You’ll work closely with and learn from our Systems Engineer, while also having the opportunity to handle day-to-day issues independently and develop your technical skills along the way.\nYou’ll be the friendly first point of contact for colleagues experiencing IT issues, combining strong people skills, patience, warmth, and clear communication, with curiosity, resourcefulness, and a genuine drive to figure things out.\nIf you enjoy helping people, solving problems, and learning how things work, you might be exactly who we’re looking for.\nWhat floats your boat\nYou will be responsible for the following tasks:\nActing as the first point of contact for everyday IT issues in our Barcelona office, handling straightforward requests and escalating more complex problems when needed.\n\nTriaging and resolving first-line help-desk tickets, including password resets, connectivity, printer, hardware, and basic software issues, primarily in English.\n\nPreparing, setting up, and configuring laptops, monitors, and peripherals for new hires, while helping keep our local equipment fleet organized and tracked.\n\nSupporting onboarding and offboarding logistics, including occasional high-volume days with multiple arrivals or departures.\n\nProviding calm, patient, in-person and remote support to colleagues who may not be technical, explaining issues and solutions clearly and without jargon.\n\nAssisting with basic account and access tasks, such as adding users to groups and making simple permission changes under the guidance of the Systems Engineer.\n\nHelping keep the office running smoothly by supporting printers, meeting-room AV, Wi-Fi basics, and general workplace technology.\n\nLogging and documenting recurring issues and their resolutions to help build our internal knowledge base.\n\nSupporting the Systems Engineer on larger IT projects and improvement initiatives, giving you the opportunity to expand your technical skill set.\n\nWorking independently to diagnose and resolve issues in our complex, multi-tool environment when the Systems Engineer or wider IT team isn’t immediately available, using good judgment about what to solve yourself and what to escalate.\n\nWhat you bring aboard\nYou have at least 2 years of experience in a help-desk, IT support, or customer-facing technical role.\n\nYou are comfortable working independently and using sound judgment when supporting a complex technical environment.\n\nYou have basic knowledge of Windows and macOS operating systems.\n\nYou have basic familiarity with Google Workspace and/or Microsoft 365.\n\nYou’re comfortable troubleshooting everyday technical issues such as connectivity, printers, peripherals, and common software problems.\n\nYou are fluent in English and Spanish. French is a plus.\n\nYou’re naturally curious, willing to ask questions, and genuinely motivated to keep developing your technical skills.\n\nYou’re a team player who inspires trust and brings a warm, approachable, service-oriented attitude to your work.\n\nBonus points (great to have, never a dealbreaker)\nExperience with tools such as Okta, Meraki, or similar IT platforms.\n\nAn interest in basic scripting with Bash, Python, or PowerShell.\n\nRelevant IT support certifications or coursework.\n\nA genuine passion for technology and figuring out how things work.\n\nWhat makes you a great fit\nThis role depends as much on how you work with people as on your technical know-how. We’re especially looking for someone who:\nIs independent and self-reliant, comfortable making sound decisions without step-by-step supervision.\n\nHas a strong problem-solving mindset and enjoys digging into unfamiliar issues.\n\nCommunicates clearly and patiently with both technical and non-technical colleagues.\n\nHas empathy and active listening skills, especially when supporting colleagues who are frustrated or under time pressure.\n\nIs reliable and follows requests through to resolution, keeping people updated along the way.\n\nIs adaptable and open to feedback, while knowing when to ask for help.\n\nIs well organized and able to manage multiple requests at the same time.\n\nRemains calm and professional during busy periods, particularly onboarding and offboarding surges.\n\nHandles sensitive account and access information with discretion.\n\nThe hiring journey\nIntro call with Talent Acquisition\n\nInterview with your future manager\n\nWe aim to keep things smooth, transparent, and respectful of your time throughout the process.\nWhat awaits you aboard\nA fast-growing international company with real impact;\n\nRemote work policy: 1 day per week, depending on periods of the year and seniority;\n\nExtensive internal training and opportunities to grow your technical skills;\n\nLunch vouchers (Cobee);\n\nBreakfast every Tuesday morning;\n\nA welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea;\n\nTeam-building activities;\n\nThe opportunity to grow into a Systems Engineer or other specialized IT role as you build your experience;\n\nA company culture shaped by our shared passion for boating, from wakeboarding and paddleboarding to boat trips and sunny beach lunches.\n\nReady to come aboard?\nIf this opportunity sounds like your next adventure, hit the “apply to this job” button\nRemember, even if you don’t meet every requirement, you might still be a great match for us! We’re looking for people who are curious, motivated, and excited to learn, so if you have the right mindset and a passion for helping people, we’d love to hear from you.\nAt Boats Group, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset, the sea is open to all.","description_format":"text","description_chars":6864,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Brewing & Beer","Luxury Travel"],"lifecycle":[{"event":"open","at":"2026-09-26T10:09:06Z"}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":4,"expected_fill_days":7,"reasons":["conf:14","velocity","win:mid","comp:junior"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/clickboat-internal-support-technician","json_url":"https://alion.io/job/clickboat-internal-support-technician.json","meta":{"generated_at":"2026-09-28T04:46:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3090,"day_limit":5000,"remaining_today":1910,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}