{"id":3099916,"url":"https://alion.io/job/clickhouse-full-stack-software-engineer-support-operations","title":"Full Stack Software Engineer, Support Operations","company":{"id":3448,"name":"ClickHouse","domain":"clickhouse.com","url":"https://alion.io/company/clickhouse","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":78,"open_postings":41,"ghost_share":0,"stale_share":0.683,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Backend","role_family":"Backend","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Denver, United States","Seattle, United States","Austin, United States","New York, United States","Boston, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":154000,"max":215000,"currency":"USD","period":"year","gross":null,"usd_annual":215000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ClickHouse","optional":false},{"name":"Git","optional":false},{"name":"GitHub","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"Node JS","optional":false},{"name":"React.js","optional":false},{"name":"Slack","optional":false},{"name":"TypeScript","optional":false},{"name":"Apex","optional":true},{"name":"LLM","optional":true},{"name":"PagerDuty","optional":true}],"status":"live","first_seen_at":"2026-10-22T14:35:13Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T10:27:30Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Most companies treat support as a cost center. We treat it as an engineering challenge and a product opportunity.\nSupport Operations Engineering is an engineering function inside ClickHouse’s Support Services organization. We build the systems that decide how customers get help from the moment they describe their problem to the moment it’s resolved. This role will help shape how Support Services, RevOps, GTM, and core Engineering teams collaborate on customers. This is not a tools team. About a third of our work directly supports the support organization. The rest is building experiences and systems that change how ClickHouse works with its customers in more effective, streamlined ways.\nWhat you will be doing\nYou’ll design and build the systems that sit between ClickHouse’s customers and the teams who serve them. The work is varied by design, and you’ll move between problem types as priorities shift:\nIntelligent routing and decision systems. Software that decides where work should go and who should handle it, weighing many signals at once, and is built to adapt as the business scales.\n\nAI-powered customer experiences. Customer-facing and internal experiences that understand what someone needs, recommend the best next step, and know when to hand off to a human.\n\nInternal platforms and tooling. Applications that give Support, RevOps, and GTM teams the leverage to work faster and more accurately, built to production standards.\n\nIntegrations and data flow. Connections across Salesforce, live chat, incident management, Slack, GitHub, and more, so workflows and data move cleanly between systems.\n\nAutomation and observability. Systems that remove repetitive work, surface what’s breaking, and give teams confidence in what they’re running.\n\nAcross all of it, you’ll partner with core Engineering to ship to production, and own what you build: code review, testing, monitoring, and continuous improvement.\nWhat you bring along:\n3-5 years building and shipping full-stack software in production, with tools like TypeScript/JavaScript, Node.js, and React (or comparable)\n\nExperience developing with APIs, webhooks, and integrations between distributed systems\n\nHands-on experience close to support: as a support or technical support engineer, or by building tools or integrations for a support, CS, or RevOps team\n\nConfidence with Git and safe, version-controlled deployment workflows\n\nThe ability to translate operational needs into solutions that non-engineers can follow\n\nA shipper’s mindset: self-driven, curious, and comfortable owning a problem end-to-end in a remote, globally distributed team\n\nComfort using AI tools day to day in how you build, with a clear sense of where to trust them\n\nBonus points:\nExperience building LLM-powered features in production (routing, retrieval, evaluation, or observability)\n\nSalesforce platform experience (Apex, LWC, Flows, custom objects) or certifications; if you don’t have it, the appetite to get there quickly\n\nSupport and incident tooling: Pylon, incident.io, PagerDuty, Zendesk, Slack APIs, GitHub APIs\n\nExperience with ClickHouse or other analytical databases\n\nExperience in an early-stage or greenfield environment, or embedded in a support, RevOps, or business-systems function\n\nPerks\nFlexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.\n\nHealthcare - Employer contributions towards your healthcare.\n\nEquity in the company - Every new team member who joins our company receives stock options.\n\nTime off - Flexible time off in the US, generous entitlement in other countries.\n\nA USD$500 Home office setup if you’re a remote employee.\n\nGlobal Gatherings - We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.\n\nCulture - We All Shape It\nAs part of a rapidly scaling start-up, you will be instrumental in shaping our culture.\nAre you interested in finding out more about our culture? Learn more about our values here. Check out ourblog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse.\nEqual Opportunity & Privacy\nClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nPlease see here for our Privacy Statement.","description_format":"text","description_chars":4606,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Flexible time off","Home office","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"New York","iso":null,"kind":"city"},{"name":"San Francisco","iso":null,"kind":"city"},{"name":"Denver","iso":null,"kind":"city"},{"name":"Seattle","iso":null,"kind":"city"},{"name":"Boston","iso":null,"kind":"city"},{"name":"Austin","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Data Warehouses & Lakehouses","Databases & DBMS"],"lifecycle":[{"event":"open","at":"2026-10-22T17:15:36Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 8 · green card filings: 1","filings_12m":8,"filings_prev_12m":7,"green_card_filings_12m":1,"median_offered_wage_usd":204167,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":4}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":66,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":215000,"is_top_pay":true},"html_url":"https://alion.io/job/clickhouse-full-stack-software-engineer-support-operations","json_url":"https://alion.io/job/clickhouse-full-stack-software-engineer-support-operations.json","meta":{"generated_at":"2026-10-23T13:22:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19942,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3448},"rest":"https://alion.io/mcp/rest/get_company?id=3448"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclickhouse-full-stack-software-engineer-support-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclickhouse-full-stack-software-engineer-support-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclickhouse-full-stack-software-engineer-support-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clickhouse-full-stack-software-engineer-support-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclickhouse-full-stack-software-engineer-support-operations"}]}