{"id":1481777,"url":"https://alion.io/job/clickhouse-senior-technical-customer-support-engineer-singapore","title":"Senior Technical Customer Support Engineer - Singapore","company":{"id":3448,"name":"ClickHouse","domain":"clickhouse.com","url":"https://alion.io/company/clickhouse","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":82,"open_postings":38,"ghost_share":0,"stale_share":0.526,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":["SG"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":124000,"period":"year","method":"role_seniority_country_cell","sample_n":48},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ClickHouse","optional":false},{"name":"Rollup","optional":false},{"name":"Slack","optional":false},{"name":"SQL","optional":false},{"name":"Amazon Kinesis","optional":true},{"name":"Apache Kafka","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"LinkedIn","optional":true},{"name":"RabbitMQ","optional":true}],"status":"live","first_seen_at":"2026-09-29T17:20:10Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-20T21:26:34Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a Senior Technical Customer Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a large variety of tasks related to our customers locally in Singapore, as well as more regionally across APJ, APAC, and EMEA. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll-up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base.\nNote: This is a remote position, but candidates must be located in Singapore.\nWhat you will be doing:\nSupporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings\n\nDevelop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training\n\nWork closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers\n\nAssist with mentoring, training, and sharing your knowledge with colleagues, users, and customers\n\nAnd of course:\nYou will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements (\"SLAs\") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone\n\nYou will build strong, trusted relationships with colleagues, customers, and partners\n\nWhat you bring along:\nTechnical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems\n\nPrevious technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer\n\nBe present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment\n\nStrong written and verbal English communication skills and the ability to work fully remote with reliable connectivity\n\nA mindset of teamwork, global engagement, empathy, and solving challenging problems\n\nA sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet\n\nThe ability to build trusted relationships with colleagues, customers, and partners\n\nYou are self-driven, curious, and eager to continuously learn and grow\n\nBonus points:\nExperience with ClickHouse\n\nExperience with OSS and open-source technologies, as a user, community member, or contributor\n\nExperience with Azure, GCP or AWS\n\nExperience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others\n\nPerks\nFlexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.\n\nHealthcare - Employer contributions towards your healthcare.\n\nEquity in the company - Every new team member who joins our company receives stock options.\n\nTime off - Flexible time off in the US, generous entitlement in other countries.\n\nA USD$500 Home office setup if you’re a remote employee.\n\nGlobal Gatherings - We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.\n\nCulture - We All Shape It\nAs part of a rapidly scaling start-up, you will be instrumental in shaping our culture.\nAre you interested in finding out more about our culture? Learn more about our values here. Check out ourblog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse.\nEqual Opportunity & Privacy\nClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nPlease see here for our Privacy Statement.","description_format":"text","description_chars":4774,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Equity","Flexible schedule","Flexible time off","Home office","Stock options"],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Warehouses & Lakehouses","Databases & DBMS"],"lifecycle":[{"event":"open","at":"2026-09-29T21:26:17Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":20,"expected_fill_days":68,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/clickhouse-senior-technical-customer-support-engineer-singapore","json_url":"https://alion.io/job/clickhouse-senior-technical-customer-support-engineer-singapore.json","meta":{"generated_at":"2026-10-20T23:43:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27403,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3448},"rest":"https://alion.io/mcp/rest/get_company?id=3448"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclickhouse-senior-technical-customer-support-engineer-singapore"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclickhouse-senior-technical-customer-support-engineer-singapore"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclickhouse-senior-technical-customer-support-engineer-singapore"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clickhouse-senior-technical-customer-support-engineer-singapore\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclickhouse-senior-technical-customer-support-engineer-singapore"}]}