{"id":315360,"url":"https://alion.io/job/clickpost-customer-success-manager","title":"Customer Success Manager","company":{"id":59332,"name":"ClickPost","domain":"clickpost.ai","url":"https://alion.io/company/clickpost","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"A","score":90,"open_postings":12,"ghost_share":0,"stale_share":0.417,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":12000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"API Gateway","optional":true}],"status":"live","first_seen_at":"2026-06-23T07:08:23Z","employer_posted_date":"2026-06-23","last_verified_at":"2026-11-01T14:15:19Z","board_verified":true,"closed_at":null,"days_open":131,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":130},"description":"Role: Customer Success Manager/ Key Accounts Manager\nDepartment: Customer Success\nType: Fulltime\nLocation: Bangalore\nExperience: 2+ YOE in B2B SaaS\nAbout us :\nEstablished in 2015, ClickPost is Asia’s fastest-growing Logistics Intelligence Platform, dedicated to enhancing post-purchase experiences for retail brands. With seamless integration with over 500+ carriers, we empower leading retailers across India, including 6 Unicorns, to manage 120+ logistics partners via a single API gateway. Backed by Times Internet, Rebright Partners, and other marquee investors, we have achieved profitability and experienced exponential growth, expanding 10x in the past 2 years.\nAbout the Role:\nWe are looking for a Customer Success Manager who can own customer relationships, drive product adoption, improve retention, and identify expansion opportunities across existing accounts.\nThe role requires someone who can manage strategic customer conversations, work closely with internal teams, handle escalations, drive renegotiation discussions, close upsell opportunities, and ensure customers are getting measurable value from ClickPost.\nSince ClickPost is moving towards an AI-first way of working, the person should be comfortable using AI tools to improve customer insights, account planning, reporting, follow-ups, and overall productivity.\nKey Responsibilities:\nOwn and manage a portfolio of customer accounts.\nBuild strong relationships with key stakeholders across customer teams.\nDrive product adoption and ensure customers are using subscribed modules effectively.\nTrack account health, identify risks early, and work towards reducing churn.\nOwn renewals, and support billing and collections follow-ups along with the finance team.\nIdentify cross-sell and upsell opportunities within existing accounts.\nConduct regular business reviews and share actionable insights with customers.\nHandle escalations, difficult conversations, and customer dissatisfaction with maturity.\nWork closely with Product, Support, Onboarding, Sales and Finance teams to resolve customer requirements.\nCapture customer feedback and help influence product improvements.\nDrive customer advocacy, references and long-term account growth.\nRequirements:\n2+ years of experience in B2B SaaS, Customer Success, Account Management or Key Account Management.\nComfortable using AI tools to improve productivity, customer analysis, reporting, communication, and account planning.\nStrong customer empathy with a clear focus on retention, revenue and growth.\nGood communication, presentation and stakeholder management skills.\nAbility to influence, negotiate and align internal and external stakeholders.\nStrong problem-solving ability and comfort with handling escalations\nAnalytical and process-oriented mindset.\nGood Excel skills are required.\nGood PPT and business review preparation skills are preferred.\nUnderstanding of recurring revenue, renewals, product adoption and customer health metrics.\nRelevant Bachelor’s degree; preferably in technology or related fields.\nWhat You Can Expect:\nHigh ownership and autonomy in managing customer relationships.\nOpportunity to work closely with some of the largest e-commerce and retail brands.\nFast-paced learning environment with exposure to SaaS, logistics and customer success.\nA transparent culture where people are encouraged to take initiative and drive impact.\nCompetitive compensation with performance-linked bonus.\nPerks & Benefits:\nWe are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.\nCompetitive salary package with performance-based bonuses.\nComprehensive health insurance coverage for you and your dependents.\nFlexible working hours with Hybrid work arrangement.\nGenerous leave policy and time off.\nContinuous learning and professional development opportunities.\nEmployee assistance program for mental health and well-being support.\nSupportive and inclusive work culture promoting diversity and collaboration.","description_format":"text","description_chars":4002,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Health insurance","Hybrid work","Insurance coverage","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-09-05T16:05:04Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.276,"p_room":0.28,"age_days":130,"expected_fill_days":34,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/clickpost-customer-success-manager","json_url":"https://alion.io/job/clickpost-customer-success-manager.json","meta":{"generated_at":"2026-11-01T16:04:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24714,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59332},"rest":"https://alion.io/mcp/rest/get_company?id=59332"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclickpost-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclickpost-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclickpost-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clickpost-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclickpost-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":315360}},{"tool":"search_jobs","arguments":{"company":"clickpost.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":315360},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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