{"id":177454,"url":"https://alion.io/job/clickpost-senior-software-engineer-voice-ai","title":"Senior Software Engineer - Voice AI","company":{"id":59332,"name":"ClickPost","domain":"clickpost.ai","url":"https://alion.io/company/clickpost","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"A","score":88,"open_postings":17,"ghost_share":0,"stale_share":0.471,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":43000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":139},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Edge AI","optional":false},{"name":"Text-to-Speech","optional":false},{"name":"WhatsApp","optional":false},{"name":"AI Agents","optional":true},{"name":"Voice Agents","optional":true}],"status":"live","first_seen_at":"2026-08-21T07:40:12Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-17T15:09:01Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":56},"description":"Title: Senior Software Engineer- Voice AI\nDepartment: AI Engineering\nLocation: Bengaluru, KA [Hybrid]\nExperience: 3 to 5 Years\nAbout us :\nSince 2017, ClickPost has been the post-purchase intelligence platform that turns logistics complexity into a competitive advantage for the world's leading retailers, including Walmart, Nykaa, Mars, Adidas, Bluestone, GIVA, Kapiva, and 450+ brands across India, Southeast Asia, the Middle East, and North America. Through a single API, our platform manages tracking, exceptions, and returns across 600+ pre-integrated carriers, with AI allocating every shipment to the optimal carrier and resolving delivery issues before orders fail.\nAnd we're not standing still. We're actively building the agentic layer for post-purchase, from AI voice agents like Parth to a growing suite of agents that resolve delivery exceptions, confirm orders, and recover lost sales. This is real, in-production AI, live with customers today.\nWe process 50M+ shipments every month, helping brands cut failed deliveries and \"where-is-my-order\" queries while converting more returns into exchanges.\nWe're one of the rare companies operating at the intersection of cutting-edge AI, enormous scale, and a brand respected across the global SaaS and e-commerce world. Our core values of transparency, continuous learning, ownership, and speed, plus a team that includes several ex-startup founders, make this a place that's both fast-moving and rich with opportunities to learn. Our vision is to become the global standard for post-purchase intelligence, where logistics complexity never limits a brand's growth.\nRole Summary:\nWe are looking for a Software Development Engineer (SDE) - Voice AI to build and scale ClickPost's centralized Voice AI platform.\nClickPost currently handles around 1 million outbound invoice calls per day and is expanding Voice AI across multiple use cases, including inbound conversations and additional communication channels. The centralized platform will power these use cases through a common infrastructure, allowing individual product teams to configure their prompts, workflows, and business logic without building the underlying Voice AI stack themselves.\nYou will work on the core platform responsible for Voice AI orchestration, quality, analytics, testing, iteration, scalability, and multi-channel support across Telephony, Web, and WhatsApp.\nWhat You Will Do:\nBuild and scale the centralized Voice AI platform used by multiple ClickPost products and use cases.\nDesign and develop backend services for real-time voice conversations at scale.\nBuild Voice AI orchestration layers integrating LLMs, Speech-to-Text (STT), Text-to-Speech (TTS), and telephony systems.\nWork extensively with Voice AI frameworks and toolkits such as Pipecat.\nBuild reusable infrastructure that enables product teams to configure prompts, workflows, tools, and other Voice AI parameters.\nDevelop systems for conversation quality monitoring, analytics, testing, evaluation, and continuous improvement.\nEnable Voice AI experiences across multiple channels including Telephony, Web, and WhatsApp.\nDesign systems for reliable deployment, monitoring, debugging, and scaling of Voice AI applications.\nOptimize latency, reliability, cost, and conversation quality across the Voice AI stack.\nWork closely with Product and Engineering teams to understand use cases and build platform capabilities that can support them at scale.\nWhat You Will Need:\nStrong hands-on experience in backend development and building production-grade backend systems.\nStrong practical experience with Voice AI frameworks/toolkits, particularly Pipecat or similar frameworks.\nHands-on experience building Voice AI orchestration systems integrating LLMs, STT, and TTS.\nExperience developing real-time conversational AI or voice-based applications.\nExperience deploying and operating Voice AI applications in production environments.\nGood understanding of APIs, microservices, event-driven systems, databases, and distributed systems.\nStrong understanding of real-time communication, latency, concurrency, and reliability considerations in voice applications.\nStrong debugging and problem-solving skills with an ability to take ownership of systems end-to-end.\nWhy Join ClickPost's Voice AI Team?\nImpact at Scale: Work on a platform already powering around 1 million outbound invoice calls every day, with significant expansion across use cases and channels.\nBuild the Core Platform: Your work will form the common Voice AI infrastructure used across multiple ClickPost products.\nSolve Real-Time AI Problems: Work at the intersection of backend engineering, LLMs, speech technologies, telephony, and real-time systems.\nEnd-to-End Ownership: Own critical platform capabilities from architecture and development to deployment, monitoring, quality, and scale.\nPerks & Benefits:\nWe are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.\nCompetitive salary package with performance-based bonuses.\nComprehensive health insurance coverage for you and your dependents.\nFlexible working hours with Hybrid work arrangement.\nGenerous leave policy and time off.\nContinuous learning and professional development opportunities.\nEmployee assistance program for mental health and well-being support.\nSupportive and inclusive work culture promoting diversity and collaboration.","description_format":"text","description_chars":5417,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Health insurance","Hybrid work","Insurance coverage","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-08-30T22:50:11Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.509,"p_room":0.35,"age_days":56,"expected_fill_days":24,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/clickpost-senior-software-engineer-voice-ai","json_url":"https://alion.io/job/clickpost-senior-software-engineer-voice-ai.json","meta":{"generated_at":"2026-10-17T16:21:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22486,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59332},"rest":"https://alion.io/mcp/rest/get_company?id=59332"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclickpost-senior-software-engineer-voice-ai"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclickpost-senior-software-engineer-voice-ai"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclickpost-senior-software-engineer-voice-ai"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clickpost-senior-software-engineer-voice-ai\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclickpost-senior-software-engineer-voice-ai"}]}