{"id":3628192,"url":"https://alion.io/job/clicks-group-area-manager-kzn","title":"Area Manager-KZN","company":{"id":2916013,"name":"Clicks Group","domain":"clicksgroup.co.za","url":"https://alion.io/company/clicksgroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Careers Interface","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-02T20:16:15Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T01:08:03Z","board_verified":false,"closed_at":"2026-11-04T01:08:03Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"About our company\nClicks Group\nIntroduction\nWe are looking to recruit an area manager to look after our Sorbet stores in Kwa-Zulu Natal. The role will be based in the Sorbet Offices in Mount Edgecombe and will report to Regional Manager.\nJob description\nThe purpose of the role is to plan and drive implementation of the Sorbet operational plan for franchise stores by empowering and leading store teams to achieve and maintain business and regulatory standards, deliver exceptional customer service, in order to consistently grow profitability.\nTo conduct regular store visits to perform Quality Assurance and Business Reviews, provide feedback and implement corrective actions to improve performance\nTo analyse store financials monthly, compare performance to group benchmarks and budgets, as well as develop and execute recovery plans for stores with negative growth in consultation with the Operations Manager in order to improve profitability\nTo implement all marketing and advertising campaigns in stores in line with business requirements and guidelines in collaborating with the Marketing Department to drive sales and brand visibility\nCoordinate and lead store openings by ensuring suppliers meet deadlines for IT systems, inventory, and communication infrastructure setup, while guiding merchandising teams to ensure the store is fully prepared for launch\nTo oversee in-store training programs by managing placement schedules and collaborating with corporate teams to ensure staff readiness\nTo drive compliance with HR standards by maintaining accurate employee documentation, contracts, and adherence to policies, procedures (including disciplinary and remuneration) and legal requirements\nTo manage implementation of performance management, employee recognition and disciplinary processes to maintain operational excellence\nTo provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over corporate store operations\nTo manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives\nMinimum requirements\nJob Knowledge\nFinancial analysis and budgeting.\nPlanning and performance improvement strategies\nStore operations, merchandising, and supply chain \nRisk management \nRelevant labour legislation \nPerformance management\nProject management \nConflict handling \nJob Related Skills\nBusiness Acumen.\nPlanning and organising.\nOverseeing daily store operations.\nDrive businesses to deliver sustainable profits.\nAttention to detail.\nProblem-Solving and Decision-Making\nProject Management\nExperience and Education\n3-5 years’ experience in multi-site operations management or leadership role in a retail, beauty or food services industry focusing on franchising\n3-5 years’ experience in financial analysis and managing budgets\n2 years’ experience in leading store openings, coordinating suppliers, and managing merchandising teams \n2-3-years people management experience\n3-year bachelor’s degree/diploma in Business Management, Retail Management, or a related field\nCompetencies\nDeciding and Initiating Action\nLeading and Supervising\nAdhering to Principle and Values\nAnalysing\nPlanning and Organising\nDelivering Results & Meeting Customer Expectations\nCoping with Pressures and Setbacks","description_format":"text","description_chars":3319,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Health 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