{"id":3654271,"url":"https://alion.io/job/clicks-group-digital-product-owner","title":"Digital Product Owner","company":{"id":2916013,"name":"Clicks Group","domain":"clicksgroup.co.za","url":"https://alion.io/company/clicksgroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Careers Interface","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Kanban","optional":false},{"name":"Scrum","optional":false},{"name":"A/B Testing","optional":true},{"name":"Confluence","optional":true},{"name":"Figma","optional":true},{"name":"Jira","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-30T13:01:03Z","employer_posted_date":null,"last_verified_at":"2026-10-30T13:01:03Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Introduction\nWe have an exciting opportunity available for a Digital Product Owner to work within our Martech team. This role will be based at Clicks Head Office, Woodstock, Cape Town and report to the Martech Manager.\nDuties & Responsibilities\nJob Purpose\nTo lead the end-to-end lifecycle of digital products across web, mobile and marketplace platforms, in line with customer needs, business objectives and digital transformation goals, in order to drive increased digital engagement, operational efficiency and revenue growth.\n\nJob Objectives\nTo define, prioritise, and launch digital features and enhancements that drive increased revenue, customer retention, operational efficiency, and digital engagement.\nTo implement a clear and actionable product roadmap with well-defined backlogs, user stories, and delivery timelines aligned to business priorities and customer needs.\nTo translate product vision into clearly defined features, delivery plans, and measurable outcomes, acting as the subject matter expert within agile squads to align stakeholders and enable timely, high-quality digital product releases and continuous improvement.\nTo use data, research, and customer feedback to guide product decisions and create user-friendly digital experiences.\nTo drive product adoption by increasing awareness of key features and enhancing user satisfaction, in order to increase usage, improving customer experience and maximising business impact\nTo define, track, and report on product success metrics such as conversion rate, task completion, CSAT, and NPS, and use insights to improve future releases, drive continuous improvement, and support data-informed business decisions.\nTo deliver digital products that are scalable, secure, and compliant with relevant regulations (i.e., POPIA, Cybercrimes Act, CPA, and ECTA), while proactively identifying and mitigating risks early.\nTo collaborate with internal teams and external partners, including design, development, QA, and business stakeholders, to ensure alignment and timely, high-quality delivery of product enhancements.\nTo manage resources across agile squads and project teams, balancing capacity, timelines, and priorities to support successful product delivery.\n\nDesired Experience & Qualification\nJob related knowledge\nEssential\nAgile product development principles (Scrum, Kanban)\nUser story writing, backlog management, and sprint planning\nStrong understanding of digital customer journeys and CX\nBusiness analysis and stakeholder alignment techniques\nSound knowledge of POPIA Electronic Info Act, data privacy and digital compliance requirements \nKnowledge of web and mobile technologies\nAbility to interpret usage data and KPIs.\nStrong communication and collaboration skills\nUnderstanding of APIs, integrations, and system dependencies\nKnowledge of customer needs and digital trends\n\nDesirable\nKnowledge of e-commerce, loyalty, or retail-specific platforms\nExposure to analytics tools (Google Analytics, Mixpanel, Power BI)\nExperience in A/B testing, experimentation frameworks\nUnderstanding of mobile app development lifecycle\nFamiliarity with digital integration layers (APIs, CMS, middleware)\nFamiliarity with design thinking and usability testing\nExperience in collaborating cross-functional teams.\n\nJob related skills\nEssential\nProduct ownership and agile delivery\nAnalytical thinking and decision-making based on data\nStrong communication and stakeholder engagement\nPrioritisation and backlog grooming\nUser empathy and experience-led thinking\nAbility to manage multiple projects \nHigh attention to detail\nBusiness writing/ reporting writing skills\nPresentation skills\nConceptual skills? \nConflict resolution skills\n\nDesirable\nExperience with Jira, Confluence, Figma, or equivalent tools\nWireframing or user journey mapping\nFacilitation of workshops (e.g., design sprints, retrospectives)\nBusiness case development and ROI tracking\nProduct adoption and change management skills\n\nJob Experience\nEssential\n3–5 years as a Product Owner, Business Analyst, or Product Manager\n6-8 years experience delivering customer-facing digital solutions\nProven success in cross-functional, agile delivery environments\nHands-on ownership of product features or full platforms\n6-8 years’ experience working with UI/UX design team\n\nDesirable\nRetail, health & beauty, or FMCG e-commerce background\nExperience working with app development or loyalty platforms\nExposure to DevOps and technical constraints in delivery\nInvolvement in CX, personalisation, or loyalty product initiatives\nLeading product launches or feature rollouts at scale\n\nEducation\nEssential\n3-year degree in Business / Information Systems/ Digital / E-Commerce/ Product Management / Computer Science\n\nDesirable\nPostgraduate qualification (e.g. MBA, Honours in Digital/IT)\nCertifications such as:\n Certified Scrum Product Owner (CSPO)\n SAFe Product Owner / Product Manager\n Product Management (General Assembly, Pragmatic Institute, etc.)\n Agile, Scrum, or Lean UX short courses\n\nEssential competencies \nDeciding and Initiating Action\nPersuading and Influencing \nApplying Expertise and Technology \nAnalysing\nCreating and Innovation \nDelivering Results & Meeting Customer Expectations \nPlanning and organising\nAdapting and Responding to Change","description_format":"text","description_chars":5262,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Health Care","Digital Goods","Pharmacies"],"lifecycle":[{"event":"open","at":"2026-11-03T00:58:31Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long 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