Sr Account Manager

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 200,000 businesses - including

Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch’s Customer Communications Cloud

to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused

Super Network, APIs, and applications ensure you can connect with your customers reliably and

securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our

foundation!

Description

As a Senior Account Manager at Sinch, you will be responsible for driving revenue growth across a

portfolio of strategic enterprise customers. Your primary focus will be expanding customer investment

through increased product adoption through cross-sell opportunities while uncovering new ways to help

customers achieve their business objectives. As a trusted advisor, you will build executive relationships,

identify growth opportunities, and position Sinch's portfolio to deliver measurable business value and

long-term success.

You will develop and execute strategic account growth plans designed to maximize wallet share and

increase customer lifetime value. By uncovering whitespace opportunities, aligning Sinch's solutions to

evolving customer needs, and collaborating across internal teams, you will deliver impactful solutions

that drive revenue growth while strengthening long-term customer partnerships.

This is an opportunity for a highly driven, commercially minded sales professional who thrives in a fast-

paced, client-facing environment. We're looking for someone with a strong bias for action, a relentless

focus on execution, and a passion for winning. The ideal candidate is energized by growing existing

customer relationships, consistently exceeding revenue targets, and turning strategic opportunities into

measurable business results.

Core Competencies:

• Account Growth & Expansion, Demonstrates the ability to consistently grow existing customer

revenue by expanding product adoption, identifying whitespace opportunities, and increasing

wallet share across the Sinch portfolio. Develops and executes strategic account growth plans

that align customer business objectives with Sinch solutions, driving cross-sell to deliver long-

term revenue growth.

• Opportunity & Pipeline Management, Identifying, organizing, and managing sales opportunities

throughout the pipeline to prioritize efforts, forecast revenue accurately, and maintain a healthy

pipeline. Focuses on maximizing growth opportunities, driving pipeline progression, and

consistently delivering revenue objectives.

• Value Proposition, effectively communicates the value of Sinch's solutions by aligning

capabilities to customer business objectives, articulating measurable outcomes, and securing

stakeholder buy-in through compelling business value.

• Prospecting Effectiveness, proactively identifies, engages, and develops new opportunities

within existing accounts and targeted prospects using a variety of sales strategies and tools.

Leverages referrals, strategic outreach, social selling, and customer insights to build pipeline and

accelerate growth.

• Negotiation Skills, leads commercial negotiations that achieve mutually beneficial outcomes by

balancing customer objectives with business goals. Demonstrates strong commercial acumen,

manages objections effectively, and drives agreements that maximize long-term value.

• Market & Vertical Intelligence, Maintains a deep understanding of industry trends, competitive

dynamics, customer challenges, and market opportunities. Appling this knowledge to identify

growth opportunities, anticipate customer needs, and position Sinch solutions strategically.

Qualifications:

• A minimum of 8 years of related experience with a bachelor's degree; or equivalent experience.
• Experience in enterprise-level direct sales in the technology sector.
• Proven track record of consistently growing existing books of business through strategic account

expansion, increased product adoption, and revenue growth.

• Strong leadership and mentoring skills with the ability to inspire cross-functional teams.
• Exceptional communication, negotiation, and problem-solving skills.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our

approach includes structured, competency-based interviews designed to evaluate your skills,

experience, and qualifications relevant to the role. At times, we may include a data-driven assessment

to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this

role isn't what you're looking for, please explore the other opportunities listed on our career page:

https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward

- hopefully with us!

Benefits:

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision

plans. A variety of supplemental plans are also provided to meet your individual needs

including access to telehealth for all participants.

• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our

global Employee Assistance Program. Your mental health is as important as your physical

health.

• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options

including an employer match for all participants.

• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand

that performance at work requires time to rest at home and/or rejuvenate on vacation.

• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we

offer paid parental leave and family planning support.

• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are

the most productive and successful. It is what you do, not where you work, that matters.

• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time

off to support a volunteer program of your choice.

• TREAT YOURSELF: We offer discounts on retail, entertainment and more through our

Reward+ program.

The estimated total annual on-target earnings (OTE) for this role are $225,455 - $281,818.The annual starting base salary for this position is $124,000 - $155,000. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications. In addition to base salary, this position is eligible to participate in the Company’s commission plan, with a target commission opportunity equal to 45% of annualized base salary, subject to the terms of the applicable commission plan.

This role will be accepting applications until September 1, 2026 at a minimum. Please note that the

application timeline may be flexible to accommodate a comprehensive candidate evaluation process.