{"id":1151433,"url":"https://alion.io/job/clicksend-technical-account-manager-iii","title":"Technical Account Manager III","company":{"id":181860,"name":"ClickSend","domain":"clicksend.com","url":"https://alion.io/company/clicksend","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":94,"open_postings":13,"ghost_share":0,"stale_share":0.385,"repost_share":0.077,"time_to_fill_p50_days":3,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":90000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":511},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-09-23T15:38:25Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-01T06:03:15Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"ABOUT SINCH\nSinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.\nWhether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.\nAt Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!\nDESCRIPTION\nSenior level position - You will act as the primary technical partner for enterprise customers, owning the full ticket and incident lifecycle to ensure fast, high-quality resolutions. Lead cross-functional collaboration and proactive communication to enhance customer experience, prevent recurring issues, and support service readiness for new features and products.\nMain responsibilities:\nOwn end-to-end ticket lifecycle management for enterprise customers, ensuring timely triage, prioritization, and resolution.\n\nLead incident management for customer-impacting issues, including severity assessment, escalation, communication, and post-incident follow-up.\n\nServe as the primary technical point of contact, offering proactive guidance and trusted technical support.\n\nCollaborate closely with Account Teams to deliver exceptional customer experience.\n\nDrive cross-functional coordination with Support, Engineering, Product, and Operations to resolve issues and improve service quality.\n\nLead customer calls, incident reviews, service reviews, and internal syncs.\n\nIdentify recurring issues, risks, and service gaps, and lead initiatives to address and prevent them.\n\nEnsure new product launches and features are service-ready with proper documentation, monitoring, and enablement.\n\nREQUIREMENTS\nFluent English, written and verbal.\n\nBachelor's degree.\n\nExperience working directly with enterprise customers in a technical or customer-facing capacity.\n\nExperience with ticketing tools, such as Jira and/or Zendesk\n\nExperience supporting complex technical products or platforms.\n\nUnderstanding ofsupport processes, incident management, and service delivery practices.\n\nAbility to communicate technical concepts clearly to technical and non-technical audiences.\n\nExperience with L2/L3-level troubleshooting.\n\nBig Plus:\nExperience in the mobile or telecommunications industry.\n\nExperience with the Grafana tool;\n\nFamiliarity or strong interest in A2P SMS, MMS, RCS, OTT, or IoT communications.\n\nExperience working with multinational enterprise customers.\n\nBackground in APIs, cloud platforms, or SaaS environments.\n\nOur corporate language is English - please submit your application in English.\nOUR HIRING PROCESS\nWe are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.\nWe believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!\nBENEFITS\nSTAY HEALTHY: We cover 100% of medical and dental plans for Sinchersand eligible dependents through Bradesco Saúde.\nFLEXIBLE BENEFITS: With the Cajuflexible benefit card, our Sincherscan choose to use benefits on food, education, and home office assistance.\nFAMILY FIRST: Our Sincherscan enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old.\nEVERYDAY WELLBEING: We partner with Wellhubto help Sinchersaccess gyms and wellness options.\nSECURE YOUR FUTURE: Our Partnership with Prudential life insuranceprovides coverage for all Sinchersin the events of unexpected absences, serious illness, accidents, and disabilities.\nDIVERSITY AND INCLUSION: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs.\nTAKE A BREAK: Our Sincherscan take a day off on their birthday to celebrate with their loved ones.","description_format":"text","description_chars":4492,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Home office","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T17:51:01Z"}],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.614,"p_room":0.368,"age_days":7,"expected_fill_days":3,"reasons":["conf:19","velocity","win:tail"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/clicksend-technical-account-manager-iii","json_url":"https://alion.io/job/clicksend-technical-account-manager-iii.json","meta":{"generated_at":"2026-10-01T18:17:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":565,"day_limit":5000,"remaining_today":4435,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}