{"id":19937,"url":"https://alion.io/job/clickup-automations-engineer-post-sales-systems","title":"Automations Engineer, Post Sales Systems","company":{"id":5670,"name":"ClickUp","domain":"clickup.com","url":"https://alion.io/company/clickup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":97,"open_postings":49,"ghost_share":0,"stale_share":0.102,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-17T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":144000,"max":181000,"currency":"USD","period":"year","gross":null,"usd_annual":181000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Claude","optional":false},{"name":"ClickUp","optional":false},{"name":"Fine-tuning","optional":false},{"name":"JavaScript","optional":false},{"name":"LLM","optional":false},{"name":"Machine Learning","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"OpenAI","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false},{"name":"Sentiment Analysis","optional":false},{"name":"SQL","optional":false},{"name":"Zapier","optional":false}],"status":"live","first_seen_at":"2026-07-10T20:42:50Z","employer_posted_date":"2026-07-10","last_verified_at":"2026-10-17T22:44:33Z","board_verified":true,"closed_at":null,"days_open":99,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":98},"description":"At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible.\nJob Summary\nAs a Support Automation Engineer on the Post Sales Systems team, you will design, build, and maintain the automation and AI systems that power ClickUp's post-sales support organization. You'll be responsible for translating business workflows in Zendesk and related CX platforms into scalable, intelligent automations that reduce manual effort, improve customer experience, and free up our support team to focus on high-value interactions.\nThis role sits at the intersection of engineering rigor and customer empathy. You'll partner closely with the Support and Success organizations, GTM Systems Leadership, and cross-functional stakeholders to automate away toil, surface insights through AI, and build systems that adapt to how support teams actually work. The kind of person who thrives here moves fast, takes full ownership of what they build, and is genuinely excited about applying AI to real operational problems. This role is a direct contributor to GTMSOE's broader mission of operational excellence across the GTM org.\nKey Responsibilities\nAI-Powered Automation Design & Development\nDesign and build automations in Zendesk that reduce repetitive support work: ticket routing, field population, note summarization, escalation logic, and customer outreach workflows.\n\nDevelop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge base matching, and response suggestions.\n\nArchitect low-code/no-code automation solutions using Workato, Zapier, and similar integration platforms to connect Zendesk with Salesforce, ClickUp, Maven chatbot, and other tools.\n\nOwn the full lifecycle of an automation: discovery, design, build, testing, deployment, and ongoing optimization based on usage and feedback.\n\nCX Systems Integration & Data Flow\nEnsure seamless data flow between Zendesk, Salesforce, ClickUp, Chili Piper, Maven AGI chatbot, and other tools in the support tech stack.\n\nDesign integration patterns that keep data clean, up-to-date, and accessible to downstream systems without creating maintenance nightmares.\n\nBuild and maintain reporting dashboards and data pipelines that surface support health, automation impact, and team productivity metrics.\n\nPartner with the Support org to identify pain points, bottlenecks, and opportunities where AI and automation can deliver measurable value.\n\nAI Capability Expansion\nExperiment with emerging AI/LLM capabilities (agents, RAG, fine-tuning) and determine which are production-ready for support workflows.\n\nBuild reusable AI templates and patterns that other CX Systems team members can leverage, promoting consistency and reducing duplication.\n\nCollaborate with the broader GTM Systems Engineering team to share learnings and align on AI strategy across post-sales, sales, and finance domains.\n\nLog AI/automation work in the team's AI Excellence registry to promote transparency and cross-team learning.\n\nReliability & Continuous Improvement\nMonitor automation health, error rates, and SLAs; proactively identify and resolve issues before they impact support operations.\n\nGather feedback from support teams and stakeholders; iterate on existing automations to improve accuracy, reduce false positives, and adapt to evolving business needs.\n\nMaintain documentation and runbooks so that support and CX teams understand how automations work and when to escalate issues.\n\nHelp simplify and modernize existing architecture in Zendesk and connecting systems to improve long-term maintainability.\n\nCross-Functional Collaboration\nWork closely with GTM Support teammates and leadership on intake, prioritization, and task execution.\n\nPartner with the Support and Success organizations and key stakeholders to translate business requirements into technical specifications.\n\nContribute to the GTM Systems Engineering operating model: maintain task hygiene and communicate proactively on large initiatives.\n\nQualifications\nExperience\n3-5+ years in systems administration, business systems engineering, or customer support platform work.\n\nDemonstrated experience building automations or integrations that have shipped to production and delivered measurable business value.\n\nHands-on experience with CX platforms, particularly Zendesk at an admin level or higher.\n\nExperience in a high-velocity, collaborative environment where you wear multiple hats and adapt quickly.\n\nOptional but valued: experience with ClickUp, Maven/chatbots, GTM systems, or support-focused SaaS operations.\n\nSkills & Competencies\nTechnical\nZendesk expertise: Hands-on experience with automations, triggers, business rules, and configuration (admin-level proficiency or higher).\n\nIntegration & API work: Comfortable with REST APIs, webhooks, and integration platforms (Retool, Workato, Zapier, or similar low-code tools).\n\nAI & LLMs: Familiarity with prompt engineering, LLM APIs (OpenAI, Claude, etc.), MCP, and how to safely integrate AI into production workflows. You don't need to be an ML engineer, but you should understand when and how to apply AI to solve real problems.\n\nData & scripting: Comfortable working with JSON, SQL, or light scripting (Python, JavaScript) to build data pipelines and transform data between systems.\n\nSalesforce integration: Understanding of Zendesk-to-Salesforce sync workflows, object relationships, and common integration patterns.\n\nOperational & Mindset\nOwnership: You take full responsibility for the systems you build-reliability, documentation, and continuous improvement included. You don't hand off and walk away.\n\nVelocity: You move fast, iterate, and ship. You embrace \"done is better than perfect\" when appropriate, but never at the expense of reliability or customer trust.\n\nAI & Automation mindset: You're excited about LLMs and AI agents, not intimidated. You experiment, learn quickly, and know when to apply new tools and when to stick with what works.\n\nCollaboration: You're a skilled communicator who can translate between technical and non-technical stakeholders. You ask clarifying questions, challenge assumptions respectfully, and build trust with the teams you support.\n\nGrowth: You're customer-centric and measure success not just by automation coverage, but by the real impact on support efficiency and quality.\n\nWhat You'll Work With\nZendesk: Primary CX platform-automations, triggers, custom fields, custom apps, and reporting.\n\nClickUp Super Agents: AI-powered automation and task orchestration within the ClickUp ecosystem.\n\nSalesforce: Zendesk-to-Salesforce integration, data sync, field mapping, and cross-system workflows.\n\nIntegration stack: Workato, Zapier, and possibly Retool for custom apps and workflow orchestration.\n\nMaven chatbot & AI tools: In-app support, ticket automation, and AI-driven customer interactions.\n\nData & reporting: ClickUp, Salesforce dashboards, and custom data pipelines for support metrics and insights.\n\nEqual Opportunity Employer\nClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.\nPrivacy Notice\nClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice.\nIf you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details.\nVisa Sponsorship\nPlease note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.\nFraud Alert\nClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to .\nAI Processing Notice\nClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision-making. 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