{"id":3508470,"url":"https://alion.io/job/clickup-manager-technical-account-management-2","title":"Manager, Technical Account Management","company":{"id":5670,"name":"ClickUp","domain":"clickup.com","url":"https://alion.io/company/clickup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":38,"ghost_share":0,"stale_share":0.211,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":108000,"max_usd":251000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1900},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"ClickUp","optional":false},{"name":"Machine Learning","optional":true}],"status":"live","first_seen_at":"2026-10-30T06:01:44Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T17:25:57Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible.\nAbout the Role\nWe’re looking for an experienced Manager to lead and develop our team of Technical Account Managers (TAMs).\nYou’ll combine people leadership, technical judgment, and commercial accountability to improve adoption, retention, and growth across your team’s portfolio. You’ll coach TAMs on customer strategy and solution delivery, step into complex customer situations, and build the operating practices that help the team scale.\nIn addition, you'll work closely with our Partner Ecosystem to extend delivery capacity and customer impact. You’ll establish clear ownership across ClickUp, partners, and customers, enabling effective handoffs and consistent delivery quality.\nYou’ll own your team’s performance while improving how the broader TAM organization works through reusable playbooks and strong partnerships with Sales, Product, Support, CX Operations, and the Partner Ecosystem.\nThis is a hands-on leadership role built for those with a player/coach mindset.\nWhat You’ll Do\nLead and Develop a High-Performing Team\nHire, coach, and develop TAMs, setting clear expectations for customer outcomes, technical delivery, and professional growth.\n\nRun effective coaching, performance, and career-development conversations, building accountability and a strong pipeline of future leaders.\n\nCoach TAMs on consultative discovery, solution design, executive engagement, and connecting platform adoption to business value.\n\nPlan team capacity and account coverage, using the Partner Ecosystem to extend capability and capacity while balancing customer needs, delivery commitments, and sustainable workloads.\n\nOwn Portfolio Performance\nOwn team-level retention, renewal readiness, and expansion outcomes in partnership with Sales, account teams, and relevant partners.\n\nUse account health, adoption, engagement, and commercial signals to prioritize work, identify risk early, and drive action.\n\nMaintain a clear, evidence-based view of renewal risk and growth opportunities, incorporating partner insights and ensuring forecasts reflect current customer conditions.\n\nLead escalations and recovery plans for complex or high-risk accounts, aligning ClickUp teams, partners, and customer stakeholders around clear owners and next steps.\n\nEnsure customer engagements produce measurable outcomes, not just completed activities.\n\nScale Consistent High-Quality Delivery\nEstablish and improve operating rhythms, playbooks, and quality standards across onboarding, ongoing engagement, technical delivery, and account planning.\n\nDefine clear responsibilities, handoffs, and escalation paths for ClickUp-led, partner-led, and jointly delivered engagements.\n\nUse team, partner delivery, and customer data to identify performance gaps, guide coaching, and improve delivery efficiency.\n\nBalance utilization, capacity, and delivery quality where services commitments apply.\n\nTurn successful approaches into reusable practices that improve execution across the TAM organization and Partner Ecosystem.\n\nAdvance Technical and AI Capability\nBuild the team’s capability in workflow design, automation, integrations, and ClickUp AI and Agents.\n\nCoach TAMs to translate customer business needs into practical, scalable solutions, including agentic workflows and intelligent, task-oriented systems.\n\nGuide the design, prompting, testing, and refinement of AI Agents, with clear success measures, appropriate human oversight, and reliable customer outcomes.\n\nEmbed AI and automation into internal delivery practices to improve efficiency without compromising quality or customer trust.\n\nWork with partner teams to align technical approaches and strengthen AI delivery capability across the Partner Ecosystem.\n\nTranslate recurring customer and partner needs and technical blockers into actionable feedback for Product and Engineering.\n\nDrive Partner-First and Cross-Functional Impact\nPartner with Sales, Services, Support, Product, CX Operations, and the Partner Ecosystem to align customer strategy, ownership, and execution.\n\nIdentify opportunities for partner-led delivery and specialist expertise, engaging partners early in account and delivery planning.\n\nMaintain accountability for customer outcomes across partner-supported engagements, addressing gaps in ownership, delivery quality, or communication.\n\nLead initiatives that improve customer outcomes and team effectiveness across the TAM organization and Partner Ecosystem.\n\nBring clear recommendations to leadership on portfolio trends, capacity, partner delivery dependencies, and improvement opportunities.\n\nWhat You’ll Bring\n5+ years in Technical Account Management, Professional Services, Consulting, Customer Success, or a related technical delivery function, with at least 3 years managing high-performing customer-facing or delivery teams in a SaaS environment.\n\nA proven track record of delivering complex SaaS or technology engagements for SMB, mid-market and enterprise customers, with measurable adoption, retention, or growth outcomes.\n\nDeep understanding of agentic workflows and AI Agent prompting, with experience designing or guiding the implementation of intelligent, task-oriented systems.\n\nPractical judgment in evaluating AI output, refining prompts and workflows, and establishing appropriate human review and quality controls.\n\nStrong technical fluency across configurable SaaS platforms, workflow design, automation, and integrations, with the ability to coach solution decisions.\n\nExperience working with implementation, consulting, and technology partners, establishing clear ownership and maintaining delivery quality across shared engagements.\n\nStrong commercial judgment, including renewal planning, risk assessment, forecasting, and expansion identification.\n\nExperience managing multiple concurrent engagements, customers, partners, and stakeholders in a fast-paced environment.\n\nExceptional prioritization, an ownership mindset, and the ability to turn data into clear decisions, coaching priorities, and scalable operating improvements.\n\nStrong communication, stakeholder management, and problem-solving skills, including confidence with executive customers and partner leaders.\n\nExperience leading cross-functional initiatives with internal teams and the Partner Ecosystem, influencing decisions beyond your direct team.\n\nThe ability to operate at scale, thrive in ambiguity, and create structure in a fast-changing environment.\n\nNice to Have\nExperience with ClickUp or similar work-management platforms.\n\nExperience leading distributed teams and supporting customers across different markets/countries.\n\nExperience building partner enablement, joint delivery playbooks, or partner-first service models.\n\nExperience spanning both recurring account management and professional services delivery.\n\nEqual Opportunity Employer\nClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.\nPrivacy Notice\nClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice.\nIf you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details.\nVisa Sponsorship\nPlease note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.\nFraud Alert\nClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to .\nAI Processing Notice\nClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision-making. If you have questions or need an accommodation in the recruitment process, please contact us at .","description_format":"text","description_chars":8727,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Office & Productivity Software","AI Agents","Project & Work Management Software"],"lifecycle":[{"event":"open","at":"2026-10-30T06:23:13Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":55,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/clickup-manager-technical-account-management-2","json_url":"https://alion.io/job/clickup-manager-technical-account-management-2.json","meta":{"generated_at":"2026-11-01T20:41:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31644,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5670},"rest":"https://alion.io/mcp/rest/get_company?id=5670"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclickup-manager-technical-account-management-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclickup-manager-technical-account-management-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclickup-manager-technical-account-management-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clickup-manager-technical-account-management-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclickup-manager-technical-account-management-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3508470}},{"tool":"search_jobs","arguments":{"company":"clickup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3508470},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}