{"id":3175752,"url":"https://alion.io/job/client-accelerators-director-of-operations","title":"Director of Operations","company":{"id":673382,"name":"Client Accelerators","domain":"clientaccelerators.com","url":"https://alion.io/company/clientaccelerators","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"D","score":51,"open_postings":17,"ghost_share":0.824,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":170000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T19:56:53Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T19:30:08Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"As the Director of Operations at Client Accelerators, you will be responsible for building, managing, and continuously improving the operating system of our company.\nOur goal is to scale Client Accelerators to $20M in Annual Recurring Revenue and $5M in EBITDA, without requiring our CEO to remain involved in the day-to-day operations of the business.\nYour job is to make that possible.\nYou'll work directly with our CEO to translate the company's vision and strategic priorities into measurable goals, operating systems, departmental accountability, and consistent execution.\nYou will oversee the operational health and performance of our non-media-buying departments, including Client Success, Creative Production, Revenue Operations, and Finance.\nYou won't personally execute every task within these departments.\nInstead, you'll build the systems, scorecards, leadership cadences, and accountability structures that allow department leaders to consistently deliver results.\nYou'll be responsible for ensuring the company has accurate financial forecasting, clear operational visibility, efficient resource allocation, strong people systems, and the ability to identify and resolve problems before they impact the business.\nYou'll need to be equally comfortable discussing net operating income, margin performance, client retention, employee performance, hiring, automation, and organizational design.\nMost importantly, you will be accountable for making sure the business grows profitably without sacrificing client outcomes or team performance.\nOur CEO should be able to ask you how any department is performing, where the company is headed financially, or what operational risks exist - and you should know the answer.\nNot because you just pulled together a report.\nBut because you've built a system that gives you that visibility every single day.\nThis is not a role for someone who simply manages projects or executes assignments from the CEO.\nWe're looking for someone who takes complete ownership of the company's operating infrastructure and proactively improves it.\nRequirements\nProven ability to build and scale operational systems within a growing company.\nStrong financial acumen, including understanding of net operating income, profitability, forecasting, operating leverage, and expense management.\nDemonstrated ability to lead department managers and hold senior team members accountable.\nAbility to translate strategic company objectives into measurable operational plans and KPIs.\nExperience implementing dashboards, reporting systems, and company-wide performance management processes.\nStrong understanding of hiring, onboarding, performance management, and organizational design.\nExperience managing complex, cross-functional projects and implementing organizational change.\nAbility to identify operational inefficiencies and independently develop practical solutions.\nExcellent analytical and problem-solving skills.\nStrong communication skills and the ability to work directly with the CEO and senior leadership.\nAbility to manage competing priorities in a fast-growing company.\nComfort making decisions with incomplete information while maintaining accountability for results.\nAbility to challenge the CEO or department leaders constructively when needed.\nStrong organizational skills, attention to detail, and follow-through.\nA proactive, ownership-driven mindset focused on measurable business results.\nBenefits\nCompetitive compensation package with a performance-based bonus structure.\n$140,000 annual base salary, with approximately $170,000 total annual compensation at plan.\nGrowth-tied bonus opportunity combining operational performance and company net-profit growth.\nUnlimited PTO.\nHealthcare benefits.\nAccess to world-class training materials and professional development opportunities.\nSignificant leadership and career growth opportunity.\nOpportunity to work directly with the CEO and lead major operational improvements across the company.\nWork alongside high-performing leaders in Operations, Sales, Creative, and Media Buying.\nCompany leadership events and industry conferences.","description_format":"text","description_chars":4119,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-23T19:56:53Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely 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