{"id":3669297,"url":"https://alion.io/job/clifford-chance-senior-it-support-analyst","title":"Senior IT Support Analyst","company":{"id":8521,"name":"Clifford Chance","domain":"cliffordchance.com","url":"https://alion.io/company/clifford-chance","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":39,"ghost_share":0,"stale_share":0.974,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Copilot","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Outlook","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-11-03T07:39:10Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-14T19:57:01Z","board_verified":false,"closed_at":"2026-11-14T19:57:01Z","days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"Who we are\nAs a global law firm our work spans jurisdictions, cultures, and languages - and so do our people.\nOur culture is collaborative and inclusive - where diverse perspectives are recognised and valued. Where performing to your highest ability, unlocks equal access to opportunities to learn, thrive and grow.\nWe combine deep legal expertise and commercial intelligence to grow, transform, protect, and defend our clients' businesses, across every critical moment.\nWe operate in the sectors and regions that matter to our clients. With forward-thinking insights and innovative, tech-enabled solutions that combine deep knowledge of their sectors and markets.\nYou’ll build connections and work with colleagues as one global team. You’ll unlock opportunities for clients, across borders, cultures, legal and commercial disciplines.\nJoin us to work with colleagues as one global team - empowering each other to be exceptional and create advantage for our clients.\nOur India team is a well-established and integral part of the firm’s global operations, delivering high-value support across a wide spectrum of functions. With over 800 business professionals based in Gurugram and Hyderabad, we’ve been driving operational excellence and innovation for more than 15 years.\nWe contribute to global success in areas such as Information Technology, Finance, Human Resources, Risk & Compliance, Legal Support, Research & Knowledge, Document Production, Virtual Executive Assistance, Programme Management, Client & Market Development, and Continuous Improvement.\nThe role\nAs a Senior IT Support Analyst in IT Client Services Management, you will play a key role in delivering high-quality, user-focused technology support to our Delhi office. This is a hands-on role for someone who takes pride in excellent service today and is genuinely curious about how technology, including AI, can make support smarter, faster and more proactive.\nWho you will work with\nYou will work closely with colleagues across our local and global IT teams to keep operations running smoothly, resolve issues and drive continuous improvement. You will thrive here if you are a confident communicator, a natural problem-solver and someone who enjoys sharing knowledge and learning from others.\nWhat you will be responsible for\nYou will be responsible for delivering high-quality, user-focused IT support to business professionals in Delhi (and occasionally Hyderabad), troubleshooting a range of technology and legal applications and collaborating with global teams. Beyond resolving issues, you will look for patterns, anticipate needs and help us continually raise the standard of support, using modern tools, including AI, to work smarter and add more value to the people you support.\nWhat you will do\nProvide deskside and remote IT support services to the Delhi and Hyderabad offices.\nDeliver high-quality, face-to-face support, acting as a trusted advisor who helps users get the most from their technology.\nDevelop an understanding of how lawyers and business professionals work so you can recommend technology that genuinely improves the way they work.\nTroubleshoot and support core technology tools (Windows, Outlook, Microsoft 365, cloud applications) and legal technology applications.\nUse AI tools, such as Microsoft 365 Copilot, as an everyday part of your work to diagnose issues, find answers faster, document solutions and improve your own productivity.\nLook beyond the individual ticket: spot recurring issues and trends, and suggest preventative fixes, self-service guidance or automation so problems are resolved before users notice them.\nHelp colleagues adopt new technologies and ways of working, through coaching, quick tips and short training sessions.\nSupport the end-user device lifecycle, including asset management, deployment, refresh and returns.\nAct as a power user of core technologies and support Audio/Visual system set-up.\nProvide concierge-style support via the Tech Hub, creating a welcoming, service-led experience.\nInterface with other support teams locally and globally, sharing knowledge and best practice.\nLiaise with other support levels and application support teams to identify root causes and reduce recurring problems, escalating where needed.\nAdhere to professional standards and ITIL methodology to ensure consistency in IT support.\nParticipate in an on-call rotation for after-hours and weekend support.\nStay up to date with emerging technologies, particularly AI, analytics and modern device management, and share ideas on how they could improve the service we provide.\n Your experience\nWe are looking for someone who delivers excellent service today and is energised by how technology is changing the way we work.\nStrong interpersonal and client service skills, with the ability to build rapport and ask effective questions.\nAn advisory approach to working with users, providing professional advice and recommendations.\nExcellent communication skills (oral and written), with the ability to explain technology in plain, jargon-free language.\nGenuine curiosity and a hunger to learn: you actively seek out new tools, skills and better ways of working, and you are quick to put them into practice.\nHands-on use of AI tools (for example Microsoft 365 Copilot, ChatGPT or similar) in your day-to-day work, and enthusiasm to make AI a core part of how you solve problems.\nA proactive, improvement-focused mindset: you would rather prevent a problem than fix it twice, and you are happy to challenge “the way it has always been done”.\nAdaptable and comfortable with change in a fast-paced environment, able to work under pressure, prioritise tasks and meet deadlines.\nAn analytical, strategic thinker and problem-solver.\nProficiency in Microsoft 365, Intune/MDM and DMS, and a basic understanding of networking (DHCP, DNS, WAN/LAN, Wi-Fi).\nExperience in IT asset management and the end-user device lifecycle, with a background in technology support and system administration.\nSupport desk or IT industry experience preferred.\nQualifications:\nBachelor’s degree in IT or a related field.\nITIL Foundation or above desirable.\nMicrosoft certifications (for example Microsoft 365 or Endpoint Administrator) desirable.\nAdditional certifications or self-directed learning in AI, automation, client service or project management are desirable.\nHow we will support you\nFrom your first day with us, you will have varied opportunities to continuously grow and develop your skills and knowledge, from formal training, informal coaching and mentoring through to skills-based and technical training and on-the-job learning. As the firm continues to invest in new technology, including AI, you will have the chance to learn, experiment and build skills that keep you at the forefront of modern IT support.\nEqual opportunities\nAt Clifford Chance, we forge an inclusive culture, where diverse perspectives are recognised and valued. It’s a culture where everyone has equal access to opportunities to thrive and succeed. We are guided by our values-based Code, which sets high standards of conduct and has a principle focused on being inclusive.\nWe comply with the law and regulations in every location where we operate and we are committed to delivering fair and equal access to all applicants and employees irrespective of background. This applies across all aspects of employment from recruitment and selection to development, progression, and day-to-day working life.\nOur global network of affinity, faith and support groups are open to all. These communities help to create an environment where everyone at the firm can feel they belong and can reach their full potential.\nFind out more about our inclusive culture here","description_format":"text","description_chars":7720,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-11-03T08:30:28Z"},{"event":"close","at":"2026-11-14T19:57:01Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/clifford-chance-senior-it-support-analyst","json_url":"https://alion.io/job/clifford-chance-senior-it-support-analyst.json","meta":{"generated_at":"2026-11-15T20:59:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15775,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8521},"rest":"https://alion.io/mcp/rest/get_company?id=8521"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclifford-chance-senior-it-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclifford-chance-senior-it-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclifford-chance-senior-it-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clifford-chance-senior-it-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclifford-chance-senior-it-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3669297}},{"tool":"search_jobs","arguments":{"company":"cliffordchance.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3669297},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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