{"id":930978,"url":"https://alion.io/job/clinicalnotes-customer-support-specialist","title":"Customer Support Specialist","company":{"id":698450,"name":"Clinical Notes AI","domain":"clinicalnotes.ai","url":"https://alion.io/company/clinicalnotes","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Azure","optional":true},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"HIPAA","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-14T23:39:26Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-11-08T06:30:34Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"About Clinically AI\nClinically AI is a rapidly scaling healthcare AI company transforming how behavioral health and healthcare organizations manage clinical documentation, compliance workflows, chart auditing, and operational efficiency through artificial intelligence.\nOur platform helps clinicians, compliance teams, administrators, and healthcare organizations reduce administrative burden, improve documentation quality, strengthen audit readiness, and operate more efficiently. We’re profitable, expanding rapidly, and engineering our way through some of the hardest problems in healthcare and AI governance.\nThe Opportunity\nWe are seeking a Customer Support Specialist to serve as a front-line resource for the healthcare providers and users of Clinically AI’s AI-powered platform.\nThis is an entry-level role ideal for someone with customer-facing experience who is comfortable with technology and excited to build skills in SaaS, artificial intelligence, and healthcare technology.\nYou do not need to come in as an expert in AI, healthcare, or IT infrastructure. We’ll provide training on our products, AI capabilities, healthcare workflows, and the technical environments our customers use. Within your first several months, you’ll handle common questions independently and know when to escalate, with clear opportunities to grow into advanced support, technical support, implementation, or customer success roles.\nWhat You’ll Own\nServe as an initial point of contact for customer questions and support requests, resolving issues in a timely and professional manner.\n\nHelp customers troubleshoot common technical issues involving login, access, SSO, browser extensions, applications, product functionality, and AI-generated documentation.\n\nGuide clinicians, administrators, and other users through features and workflows so they can succeed on the Clinically AI platform.\n\nHelp customers understand how their input, templates, and instructions influence AI-generated documentation.\n\nInvestigate AI output concerns alongside experienced team members to determine whether an issue relates to user input, configuration, prompting, or the product.\n\nGather screenshots, examples, and reproduction steps so complex issues can be efficiently escalated to Product or Engineering.\n\nContribute to FAQs, troubleshooting guides, training materials, and other customer support documentation.\n\nIdentify recurring questions, usability challenges, and customer feedback that can help improve the product.\n\nBuild deep expertise in Clinically AI’s platform, products, workflows, and customers.\n\nWhat We’re Looking For\nCustomer-First Mindset. You enjoy helping people and approach every question with patience, empathy, and professionalism.\n\nTechnical Aptitude. You’re comfortable learning new software, working through technical problems, and figuring out how things work.\n\nProblem-Solving Skills. You investigate issues, ask good questions, test possible solutions, and seek help when needed.\n\nClear Communication. You explain technical concepts in straightforward language to people with different levels of technical experience.\n\nOrganization. You manage multiple requests, keep good notes, and follow issues through to resolution.\n\nCuriosity About AI. You’re excited to learn how AI and large language models apply in a real-world product.\n\nAdaptability. You learn quickly and thrive in a growing startup where processes and products continue to evolve.\n\nRequired Qualifications\nApproximately 1-2 years of experience in customer service, customer support, help desk, SaaS support, technical support, or another customer-facing role. Relevant internships or part-time experience may also be considered.\n\nComfort with computers, web-based applications, and troubleshooting common software issues.\n\nStrong written and verbal communication skills, with the ability to explain processes clearly and patiently.\n\nStrong organizational skills and attention to detail.\n\nDemonstrated ability and willingness to learn new technologies.\n\nAbility to gather information, document an issue clearly, and escalate it when appropriate.\n\nPreferred Qualifications\nPrevious experience at a SaaS or technology company.\n\nFamiliarity with SSO, Microsoft Entra ID/Azure AD, Microsoft Intune, or Windows Group Policy.\n\nExperience with a ticketing or support platform such as Jira Service Management, Pylon, or similar.\n\nExposure to AI tools such as ChatGPT, Claude, Gemini, or other generative AI applications.\n\nExperience training or helping others learn software.\n\nBasic familiarity with healthcare, behavioral health, HIPAA, or EHR/EMR systems.\n\nCompensation & Benefits\nBase salary: $75,000-$85,000\nActual compensation will depend on experience, scope, and overall alignment with the role.\nWe offer competitive compensation, stock options, unlimited PTO, medical, dental, and vision coverage, and a 401(k) with company match and Roth option.\nClinically AI provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other characteristic protected by applicable law.","description_format":"text","description_chars":5183,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Stock options","Unlimited PTO"],"hiring_locations":[{"name":"United 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