# Customer Support Specialist

About Clinically AI Clinically AI is a rapidly scaling healthcare AI company transforming how behavioral health and healthcare organizations manage clinical documentation, compliance workflows, chart auditing, and operational efficiency through artificial intelligence. Our platform helps clinicians, compliance teams, administrators, and healthcare organizations reduce administrative burden, improve documentation quality, strengthen audit readiness, and operate more efficiently. We’re profitable, expanding rapidly, and engineering our way through some of the hardest problems in healthcare and AI governance. The Opportunity We are seeking a Customer Support Specialist to serve as a front-line resource for the healthcare providers and users of Clinically AI’s AI-powered platform. This is an entry-level role ideal for someone with customer-facing experience who is comfortable with technology and excited to build skills in SaaS, artificial intelligence, and healthcare technology. You do not need to come in as an expert in AI, healthcare, or IT infrastructure. We’ll provide training on our products, AI capabilities, healthcare workflows, and the technical environments our customers use.

- **Id**: 930978
- **Url**: <https://alion.io/job/clinicalnotes-customer-support-specialist>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: San Diego, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: yes
- **Status**: live
- **First seen at**: 2026-09-14T23:39:26Z
- **Employer posted date**: 2026-09-14
- **Last verified at**: 2026-11-08T14:57:22Z
- **Board verified**: yes
- **Days open**: 54
- **Description format**: text
- **Description chars**: 5183
- **Description truncated**: no
- **Benefits**: Stock options, Unlimited PTO
- **Relocation offered**: no
- **Industries**: Medical AI, EHR & Clinical Software

## Company

- **Id**: 698450
- **Name**: Clinical Notes AI
- **Domain**: clinicalnotes.ai
- **Url**: <https://alion.io/company/clinicalnotes>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

## Salary

- **Min**: 75000
- **Max**: 85000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 85000

## Technologies

- **Azure** — Optional: yes
- **ChatGPT** — Optional: yes
- **Claude** — Optional: yes
- **HIPAA** — Optional: yes
- **Jira** — Optional: yes
- **Microsoft Entra ID** — Optional: yes
- **Windows** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 54

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-09-15T11:31:24Z

## Liveness

- **Score**: 21
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.57
- **P room**: 0.36
- **Age days**: 54
- **Expected fill days**: 28
- **Reasons**: conf:3, win:tail, crowd:junior
- **Computed at**: 2026-11-08T05:47:12Z

## Pay

- **Stated usd annual**: 85000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.