{"id":2533083,"url":"https://alion.io/job/clio-customer-support-specialist","title":"Customer Support Specialist","company":{"id":5273,"name":"Clio","domain":"clio.com","url":"https://alion.io/company/clio","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38200,"max":51800,"currency":"EUR","period":"year","gross":null,"usd_annual":57962},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T13:26:17Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T22:15:46Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.\nWe are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.\nSummary:\nJob Description\nWe are currently seeking an Italian/English Speaking Customer Support Specialist to join our Customer Support Team in our Dublin hub office. We welcome candidates from a variety of backgrounds and experiences, and we particularly value people who bring professional experience in customer-facing roles and are looking for their next step in tech.\nWhy this role is different:\nItaly is a new market for Clio, and you’ll be one of the first people supporting our Italian customers. You’ll support customers in both Italian and English, and the balance between the two will shift as the Italian market grows. That’s a big opportunity to be a pioneer, and as such we’re looking for someone with a strong sense of ownership: someone who takes a problem and drives it from A to Z, takes initiative without waiting to be asked, and works with stakeholders across Product, Sales, Customer Success and other teams to get things done. Your feedback and initiative will directly shape how Clio supports the Italian market.\nWhat our customer support team does:\nClio’s Customer Support team is an incubator for talent in our rapidly growing company. We hire people who are Human and High Performing, who are motivated to provide customers an effortless experience with our products. In addition to becoming product experts, members of our customer support team also educate customers about our products, promoting product and feature adoption. Our team members are smart, technically proficient, and driven. We intentionally foster a unique culture built on growth, empowerment, and accountability by hiring great people, giving them tools and coaching, and letting them run at their own pace.\nMembers of the Support team receive structured product training, 1:1 coaching and development, and opportunities to learn about other areas of the business. With strong performance and contributions to our team culture, you will earn opportunities to apply your product and technical expertise in other roles within and beyond the Support organisation after completing 12-24 months in role.\nYou’ll know that you’re on the path to high performance when you are able to successfully resolve our customers’ technical questions, consistently beat targets, and coach a recent hire through their onboarding questions. The Customer Support team is the best place to master our products, help our customers and teammates, and build real expertise!\nWhat you’ll be doing:\nHandling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email in both Italian and English, with a focus on delivering exceptional customer experiences to legal professionals and their clients. The split between the two languages will vary with volume and business needs, so you may focus more on one language at times.\nBecoming a product expert; diagnosing, troubleshooting, and resolving product issues effectively\nServing as a trusted advisor; providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently\nTaking ownership of customer issues end to end, including working with internal stakeholders to resolve problems that don’t have an established process yet\nIdentifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more\nCapturing customer and market feedback for our Product teams and help shape Clio’s growth in Italy. \nDriving your own growth and development while Getting Better Every Day and contributing to a Win and Help Win culture\nWhat you may have:\nNative or fluent Italian and professional fluency in English, both written and spoken\nExperience providing exceptional customer service, including the ability to problem solve, multi-task, and provide summaries of issue resolution. \n A strong sense of ownership and the ability to stay effective in a new, fast-changing environment with a fair amount of ambiguity\nBachelor’s degree, diploma, or equivalent professional experience\nExcellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences\nCuriosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems!\nThe desire to win (and have fun) as a member of a high performing team\nA growth mindset and a sense of optimism and enthusiasm\nBonus points if you have:\nExperience in a SaaS or B2B customer support environment\nExperience in the legal industry and/or knowledge of the justice system (in Italy or elsewhere).\nTechnical, hard science, or accounting background.\nWorking Hours:\nThis is a full time, permanent position. Working hours are typically 8:00am to 5:00pm (Irish time), with some flexibility for slightly earlier or later shifts depending on business needs. Your Talent Acquisition Specialist will be happy to explain more should you connect with them.\nWhat you will find here:\nCompensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.\nSome highlights of our Total Rewards program include:\nCompetitive, equitable salary with top-tier health benefits and dental coverage\n\nHybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.\n\nFlexible time off policy\n\nPension contribution\n\nClioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years\n\nThe expected salary range for this role is €38,200 to €51,800 EUR. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility\nOur team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.\nClio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.\nLearn more about our culture atclio.com/careers\nWe're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.\nDisclaimer: We only communicate with candidates through official @clio.com email addresses.","description_format":"text","description_chars":7474,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Italian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Flexible time off","Hybrid work"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-14T13:26:17Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:7","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":57962,"is_top_pay":false},"html_url":"https://alion.io/job/clio-customer-support-specialist","json_url":"https://alion.io/job/clio-customer-support-specialist.json","meta":{"generated_at":"2026-10-15T14:09:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21709,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5273},"rest":"https://alion.io/mcp/rest/get_company?id=5273"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclio-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclio-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclio-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clio-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclio-customer-support-specialist"}]}