{"id":3065452,"url":"https://alion.io/job/clio-general-manager-phones","title":"General Manager, Phones","company":{"id":5273,"name":"Clio","domain":"clio.com","url":"https://alion.io/company/clio","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":262900,"max":394300,"currency":"USD","period":"year","gross":null,"usd_annual":394300},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T07:44:10Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T00:26:38Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.\nWe are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.\nSummary:\nClio acquired Corvum, a cloud-native VoIP telephony platform built exclusively for law firms. Corvum had been in Clio's app directory since 2020, many of its users were already integrated with Clio.\nWe are hiring a General Manager to turn that acquisition into a business and scale it across Clio's SMB base. You will be the accountable cross-functional owner of Clio Phones.\nThis is a build role. There is a product, an expert team, and an installed base. There is not yet a pricing architecture, a repeatable attach motion, a support model, a forecast, or an operating cadence. You will create all of it, then make it scale.\nWhat you'll own\nThe business and the plan\nOwn Clio Phones performance end to end. You will own the operating metrics from day one, with full P&L ownership as the business matures\nBuild the operating plan and investment model with Finance.\nServe as Clio's market authority on legal-vertical voice - customer needs, category economics, competitive dynamics across legal-specific providers\nRun the business review cadence, own the OKRs, and report performance and recommendations to Clio's executive team\nGo-to-market\nPartner with the Sales overlay \nPartner with Customer Success on implementation\nPartner on launch sequencing, positioning and demand partnership with Marketing\nOwn retention and expansion, not just acquisition\nPeople\nLead, hire and retain domain phone experts \nOwn the milestones, manage the risk, and hit the value-creation targets in the deal thesis\nTelecom operations\nVoice is operationally unforgiving. An outage means a firm misses a client call\nOwn number inventory and porting at volume: order accuracy, first-pass success, rejection recovery, port timelines, and port-outs treated as retention events\nOwn carrier and vendor relationships - SLAs, redundancy, routing quality, rate management, invoice reconciliation against usage - and negotiate the multi-year commercial terms behind them\nOwn reliability from the customer's side: uptime targets, monitoring, status page, incident escalation, post-incident review\nOwn fraud controls: toll-fraud detection, spend caps, account security\nRegulatory and compliance\nOwn the recurring compliance calendar with Legal and Tax\nOwn telecom tax filing cadence\nThe team\nLead a cross-functional pod through influence, with named owners across product, engineering, sales, success, support, legal, tax and finance\nStand up a dedicated Phones Operations team covering porting, provisioning, carrier escalation and compliance operations. \nRecruit and develop people who treat AI fluency as part of the craft\nThe market\nOwn the partner portfolio - carriers, hardware, installation - and be the escalation point when a partner misses\nRepresent Clio Phones with customers, partners, industry bodies and at Clio events\nWhat you'll bring\nRequired\n8+ years in UCaaS, VoIP, CPaaS or telecom, including 4+ years in a senior leadership role owning a voice business line or a voice operations organization\nDeep, hands-on command of number porting, carrier management, 911, and US and Canadian telecom regulation (FCC, CRTC, state commissions)\nExperience launching or scaling phones inside an SMB software company, or running voice operations at a provider serving SMB customers\nFluency in voice economics: carrier cost, cost to serve, contribution margin, churn. You've owned a number and defended the model behind it\nEnough depth in SIP, networking and session border controllers to challenge engineering and diagnose escalations. You will not be hands-on in the stack\nExecutive-level negotiation, including multi-year commercial deals with carriers or channel partners\nDemonstrated results moving GTM and engineering organizations you did not control\nDecision-making under ambiguity. Scope, org design and priorities will move, and you'll define them rather than wait\nScrappy and structural. You'll do the work yourself when there's no one to delegate to, and build the system so you don't do it twice\nThe ability to explain complex telecom problems simply to customers, reps and executives\nCredibility with a professional-services audience. Legal, legaltech or regulated-industry experience is a strong advantage\nPreferred\nLaunched phones inside a vertical SaaS platform\nBuilt a porting or voice operations team from scratch\nIntegrated an acquired product and team into a larger platform\nCanadian telecom experience\nWhat you will find here:\nCompensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.\nSome highlights of our Total Rewards program include:\nCompetitive, equitable salary with top-tier health benefits, dental, and vision insurance\n\nHybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.\n\nFlexible time off policy, with an encouraged 20 days off per year.\n\nEAP benefits for you and household members, including counseling and online resources\n\n401k matching and Child Education Savings\n\nClioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years\n\nThe on-target earnings (OTE) salary range for this role is $262,900 to $394,300 reflecting base salary plus variable compensation at 100% attainment. Variable compensation is not guaranteed and will depend on individual, team, or company performance. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility\nOur team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.\nClio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.\nLearn more about our culture atclio.com/careers\nWe're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.\nDisclaimer: We only communicate with candidates through official @clio.com email addresses.","description_format":"text","description_chars":7258,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible time off","Hybrid work","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-22T07:44:10Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":34,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":394300,"is_top_pay":true},"html_url":"https://alion.io/job/clio-general-manager-phones","json_url":"https://alion.io/job/clio-general-manager-phones.json","meta":{"generated_at":"2026-10-30T01:24:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1867,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5273},"rest":"https://alion.io/mcp/rest/get_company?id=5273"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclio-general-manager-phones"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclio-general-manager-phones"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclio-general-manager-phones"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clio-general-manager-phones\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclio-general-manager-phones"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3065452}},{"tool":"search_jobs","arguments":{"company":"clio.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3065452},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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