{"id":2051564,"url":"https://alion.io/job/clio-intermediate-customer-onboarding-specialist-2","title":"Intermediate Customer Onboarding Specialist","company":{"id":5273,"name":"Clio","domain":"clio.com","url":"https://alion.io/company/clio","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-10-07T22:03:53Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-27T07:18:14Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.\nWe are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.\nSummary:\nWhat You'll Do\nAs a Customer Training Specialist, you will play a key role in helping customers successfully adopt Vincent & vLex solutions. You'll design and deliver engaging training programs, support onboarding, improve product adoption, and partner closely with Customer Success, Sales, and Product teams to create an outstanding customer experience.\nKey Responsibilities\nDeliver onboarding and advanced training sessions for customers in virtual and in-person formats.\nCustomize training content to meet the needs of the LATAM legal market and corporate customers.\nCreate learning materials, including guides, videos, webinars, and other educational resources.\nPartner with Customer Success, Account Management, Renewals, and Sales teams to improve customer adoption and engagement.\nMonitor training effectiveness and customer adoption using HubSpot and other internal tools.\nGather customer feedback and share insights to improve training programs and product adoption.\nSupport product launches by delivering webinars and enablement sessions.\nHelp ensure a smooth transition from implementation through long-term customer success.\nAs the business grows, expand training support to Academic and Government customers and other LATAM markets.\nWhat You Bring\n2+ years of experience in Customer Training, Customer Success, Enablement, or Corporate Training, preferably in SaaS or LegalTech.\nNative or fluent Spanish and intermediate to advanced English (B2+).\nExcellent presentation, communication, and facilitation skills.\nExperience using CRM platforms (HubSpot preferred) and e-learning/LMS tools.\nStrong customer focus with the ability to work independently in a fast-paced environment.\nBased in Bogotá.\nNice to Have\nBackground in Law, Education, or a related field.\nExperience with legal research or legal knowledge management solutions.\nInstructional design experience.\nExperience working with Academic or Government customers.\nWhy Join Clio?\nHybrid work environment.\nOpportunity to work with one of LATAM's fastest-growing LegalTech organizations.\nExposure to a diverse customer portfolio across Corporate, Law Firms, Academic, and Government sectors.\nCollaborative, inclusive culture with opportunities for professional growth.\nOngoing learning and development in Customer Success and LegalTech.\nIf you're passionate about customer education, technology, and creating exceptional customer experiences, we'd love to hear from you.\nWhat you will find here:\nCompensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.\nSome highlights of our Total Rewards program include:\nCompetitive and equitable salary\n\nEmployees are entitled up to 6 administrative leave days per year for personal arrangements with valid documentation.\n*It does not apply to medical leave, maternity/paternity leave, or bereavement leave.\n\nEligible employees may request a one-time, non-salary allowance of COP 550,000 to improve their home desk/ergonomic chair.\n\nEligible employees receive a non-salary telework allowance of COP 130,000 per month.\n\nClioversary recognition program with special acknowledgement at 3, 5, 7, 10 years, and beyond\n\nPlease note salary bands may differ based on location and local currency. Additionally, benefits may differ depending on the employee's location.\nDiversity, Inclusion, Belonging and Equity (DIBE) & Accessibility\nOur team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.\nClio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.\nLearn more about our culture atclio.com/careers\nWe're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.\nDisclaimer: We only communicate with candidates through official @clio.com email addresses.","description_format":"text","description_chars":5017,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-07T22:03:53Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":19,"expected_fill_days":37,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/clio-intermediate-customer-onboarding-specialist-2","json_url":"https://alion.io/job/clio-intermediate-customer-onboarding-specialist-2.json","meta":{"generated_at":"2026-10-27T22:23:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14091,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5273},"rest":"https://alion.io/mcp/rest/get_company?id=5273"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclio-intermediate-customer-onboarding-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclio-intermediate-customer-onboarding-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclio-intermediate-customer-onboarding-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clio-intermediate-customer-onboarding-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclio-intermediate-customer-onboarding-specialist-2"}]}