{"id":1682028,"url":"https://alion.io/job/clio-senior-rd-operations-specialist","title":"Senior R&D Operations Specialist","company":{"id":5273,"name":"Clio","domain":"clio.com","url":"https://alion.io/company/clio","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Burnaby, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":110000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":261},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-06T00:00:00Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-10-29T12:05:22Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":84},"description":"Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.\nWe are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.\nSummary:\nSummary\nWe are seeking a Senior R&D Operations Specialistto help scale the operating systems, planning rhythms, and cross-functional coordination that enable Clio’s Product, Design, Engineering, and Research teams to do their best work. This role is available to candidates across the United States or Canada (excluding Quebec) in a remote capacity. If you are local to one of our hubs (Burnaby, Calgary, or Toronto) you will be expected to be in office minimum two days per week for our Anchor Days.\nThis role will sit within R&D Operations and work closely with leaders across Clio Work, Enterprise, and related product areas to bring greater clarity, consistency, and momentum to complex, cross-functional work. You’ll help create the shared information layer that keeps teams aligned on where we’re going, why it matters, what success looks like, and how we’re progressing.\nThis is not a purely logistical role. We are looking for someone who is deeply organized and detail-oriented, but also curious about product strategy, customer value, business outcomes, and how teams work together. The right person will reduce friction, improve visibility, strengthen follow-through, and help teams coordinate horizontally across initiatives with less chaos and more impact.\nWhat you’ll do\nBuild and maintain clear sources of truth for portfolio priorities, milestones, dependencies, owners, decisions, risks, and progress.\n\nStrengthen the operating rhythms that help teams stay aligned, including planning cadences, leadership syncs, showcases, QBRs, all hands, and cross-functional forums.\n\nCreate and manage workback plans for complex product initiatives, helping teams clarify milestones, dependencies, decision points, success measures, and follow-through.\n\nImprove horizontal coordination across Product, Design, Engineering, Research, GTM, Data, and other cross-functional partners, ensuring the right people are in the right conversations at the right time.\n\nSupport the development, communication, and tracking of quarterly and annual OKRs, ensuring goals and metrics connect clearly across portfolios and teams.\n\nPartner with Strategy & Ops, Data, and GTM teams to bring product usage, customer, revenue, and market signals into regular R&D operating rhythms.\n\nCreate lightweight templates, documentation, dashboards, and playbooks that reduce duplication, improve clarity, and help teams work together more effectively.\n\nWhat you bring\n5+ years of experience in product operations, R&D operations, program management, business operations, strategy and operations, or a related role in a technology environment.\n\nStrong program management skills, with experience coordinating complex initiatives across multiple teams, leaders, and stakeholders.\n\nExcellent organizational skills, with a proven ability to create clarity, maintain follow-through, and ensure important details do not fall through the cracks.\n\nStrong communication and stakeholder management skills, with the ability to build trust and influence across senior leaders and cross-functional partners.\n\nComfort navigating ambiguity and bringing structure to complex, evolving systems without creating unnecessary overhead.\n\nStrong analytical skills, with the ability to synthesize product, customer, operational, and business data into clear insights and recommendations.\n\nExperience or strong curiosity in using AI to increase operational leverage, including synthesizing information, improving workflows, reducing administrative burden, and helping teams move faster with more clarity.\n\nWhere you excel\nYou are a systems thinker who can see how people, processes, tools, data, and communication patterns connect.\n\nYou are highly organized and detail-oriented, but not rigid. You create structure that helps teams move faster, not slower.\n\nYou are proactive about spotting gaps, risks, unclear ownership, duplicated work, and misalignment before they become bigger problems.\n\nYou are comfortable asking thoughtful questions when goals, metrics, narratives, or decisions do not seem to connect.\n\nYou can translate strategic direction into operating rhythms, workback plans, dashboards, communication artifacts, and clear next steps.\n\nYou build trust quickly by being reliable, clear, thoughtful, and pragmatic.\n\nYou look for thoughtful ways to use AI to simplify workflows, synthesize information, and reduce administrative burden for the teams you support.\n\nBonus points if you have\nExperience supporting multi-product SaaS, enterprise software, or platform teams.\n\nExperience supporting annual planning, quarterly planning, QBRs, roadmap reviews, or executive operating rhythms.\n\nExperience creating dashboards, scorecards, or reporting mechanisms that inform leadership decisions.\n\nExperience working with product analytics, customer feedback systems, NPS, UMUX, revenue data, or customer insight programs.\n\nExperience supporting internal communications, leadership forums, or enablement programs for technical teams.\n\nExperience supporting change management or operational transformation in a growing R&D organization.\n\nIf you’re excited about transforming how lawyers deliver legal services and want to help build the operating foundation that enables Product, Design, Engineering, and Research teams to deliver meaningful impact at scale, we’d love to hear from you.\nThis is a new role.What you will find here:\nCompensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.\nSome highlights of our Total Rewards program include:\nCompetitive, equitable salary with top-tier health benefits, dental, and vision insurance\n\nHybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.\n\nFlexible time off policy, with an encouraged 20 days off per year.\n\n$2000 annual counseling benefit\n\nRRSP matching and RESP contribution\n\nClioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years\n\nThe expected salary range for this role is $126,900 to $171,700 CAD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility\nOur team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.\nClio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.\nLearn more about our culture atclio.com/careers\nWe're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.\nDisclaimer: We only communicate with candidates through official @clio.com email addresses.","description_format":"text","description_chars":8001,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Hybrid work","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-02T09:46:43Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.549,"p_room":0.28,"age_days":84,"expected_fill_days":34,"reasons":["conf:4","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/clio-senior-rd-operations-specialist","json_url":"https://alion.io/job/clio-senior-rd-operations-specialist.json","meta":{"generated_at":"2026-10-29T20:55:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30989,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5273},"rest":"https://alion.io/mcp/rest/get_company?id=5273"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclio-senior-rd-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclio-senior-rd-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclio-senior-rd-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clio-senior-rd-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclio-senior-rd-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1682028}},{"tool":"search_jobs","arguments":{"company":"clio.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1682028},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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