{"id":1681907,"url":"https://alion.io/job/clio-solutions-engineer-cloud-communications-2","title":"Solutions Engineer, Cloud Communications","company":{"id":5273,"name":"Clio","domain":"clio.com","url":"https://alion.io/company/clio","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":92100,"max":124500,"currency":"USD","period":"year","gross":null,"usd_annual":124500},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-06T15:24:23Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.\nWe are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.\nSummary:\nWe're looking for aSolutions Engineerto join our rapidly growing Sales teamwith a specific focus on VoIP and unified communications.\nThis is a specialized track within our Solutions Engineering team dedicated to the technical demands of telephony, including porting, network readiness, hardware provisioning, and telecom regulatory requirements, layered on top of the core Solutions Engineer skill set.\nThis role is for someone with a positive attitude, growth mindset, and a sense of ownership to take projects from ideation to completion. As an excellent communicator who is naturally curious and able to explain complex technical solutions to various stakeholders, you will serve as a partner to our Account Executives to help support and close business. You will be able to support a full sales cycle, beginning at technical scoping and solution architecture in presales all the way through proper handoff to the Customer Success teams, with particular depth in voice/UCaaS technical validation, migration planning, and competitive positioning against established VoIP and UCaaS providers.\nWhat your team does\nOur Solutions Engineering team is the swiss army knife of our entire sales organization. With hybrid skill sets, they serve as the technical encyclopedia communicating how the product, platform, channel, and competitive landscape operates and solves specific problems while articulating value to the customer. This role adds dedicated VoIP/telephony depth to that team, serving as the person best equipped to answer how things actually work, from call routing and number porting to network readiness and desk phone provisioning.\nWhat you'll work on\nProvide business value and technical sales support for assigned opportunities for VoIP/telephony related deals.\n\nCollaborate closely with Sales to clearly articulate: Clio Cloud communication capabilities and App Ecosystem integration partners.\n\nUnderstand competitive landscape and differentiation, migration services, and industry best practices.\n\nServe as the technical lead and owner of technical deal strategy, including VoIP-specific scoping such as number porting complexity, network readiness, hardware/desk phone requirements, and multi-office or high call-volume routing needs.\n\nStrategize with Sales to create business value, drive urgency, and contribute to revenue goals.\n\nEnable Sales to deliver targeted, business-value driven VoIP/telephony demonstrations, and meetings.\n\nGuide prospects and customers through VoIP migration planning, including porting timelines, cutover sequencing, carrier-specific considerations (e.g. migrating off RingCentral, Dialpad, Zoom Phone, 8x8, Ooma, or an on-prem PBX), and hardware provisioning.\n\nServe as a knowledgeable resource on telecom regulatory and compliance topics relevant to presales conversations (e.g. E911, number portability, call recording and consent considerations), directing customers to Legal/Compliance for anything requiring a definitive answer.\n\nStay on top of industry news, AI tools, technology products, platforms, and partners to ensure you and your team provide deep industry and ecosystem expertise, including the broader UCaaS/VoIP competitive landscape.\n\nCollaborate closely with Product, Customer Success, and Engineering teams to help collect, document, communicate, and influence product roadmap based on market/customer requirements.\n\nWhat you may have\n2+ years of experience working as a Solutions Engineer (or other relevant experience) for a SaaS provider.\n\nWorking knowledge of VoIP/telephony fundamentals, including concepts like SIP, codecs, call routing, number porting, and the general shape of network requirements (bandwidth, latency, jitter), well enough to speak to them credibly with technical and non-technical stakeholders alike.\n\nCreative problem solver with a proven track record of success.\n\nAmbitious, curious mindset to always work to find creative solutions to difficult problems.\n\nStrong verbal and written communication skills, with the ability to translate telephony/network concepts into plain language business value.\n\nHungry to learn and help team deliver on ambitious goals in supporting the sales organization to meet revenue targets.\n\nComfortable delivering technical sales presentations, product positioning, and objection handling, including confidently addressing questions about call quality, network readiness, hardware compatibility, and migration risk.\n\nAbility to build strong relationships with both internal and external stakeholders, including IT/technical contacts at prospect firms.\n\nStrong technical experience and understanding of cloud technologies, including APIs and security infrastructure.\n\nSerious bonus points if you:\nHave direct experience with VoIP, UCaaS, or telephony platforms (e.g. RingCentral, Dialpad, Zoom Phone, 8x8, Ooma, Vonage, VXT) in a Sales Engineering, implementation, or technical support capacity.\n\nHave hands-on experience with number porting processes, SIP trunking, or desk phone/hardware provisioning (e.g. Yealink, Polycom).\n\nAre familiar with telecom regulatory requirements such as E911, STIR/SHAKEN, or 10DLC registration.\n\nHave exposure to CCaaS/contact center concepts (ACD, skills-based or dynamic call routing, queuing, agent-level call reporting), useful for speaking credibly with higher-volume or multi-office firms whose needs extend beyond standard business telephony.\n\nHave familiarity with open-source telephony platforms or similar softswitch/PBX architectures.\n\nDemonstrate a keen interest in improving your craft by using AI.\n\nWhat you will find here:\nCompensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.\nSome highlights of our Total Rewards program include:\nCompetitive, equitable salary with top-tier health benefits, dental, and vision insurance\n\nHybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.\n\nFlexible time off policy, with an encouraged 20 days off per year.\n\nEAP benefits for you and household members, including counseling and online resources\n\n401k matching and Child Education Savings\n\nClioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years\n\nThe base salary range for this role is $92,100 to $124,500 USD. with on-target earnings (OTE) of $122,800 to $166,000 at 100% attainment. All commission eligible roles have a set base/variable pay mix depending on role, and are eligible for uncapped commissions. Variable compensation is not guaranteed and will depend on individual, team, or company performance. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility\nOur team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.\nClio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.\nLearn more about our culture atclio.com/careers\nWe're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.\nDisclaimer: We only communicate with candidates through official @clio.com email addresses.","description_format":"text","description_chars":8546,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible time off","Hybrid work","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-02T09:46:43Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.593,"p_room":0.44,"age_days":33,"expected_fill_days":30,"reasons":["conf:2","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":124500,"is_top_pay":true},"html_url":"https://alion.io/job/clio-solutions-engineer-cloud-communications-2","json_url":"https://alion.io/job/clio-solutions-engineer-cloud-communications-2.json","meta":{"generated_at":"2026-10-06T21:20:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":776,"day_limit":5000,"remaining_today":4224,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5273},"rest":"https://alion.io/mcp/rest/get_company?id=5273"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclio-solutions-engineer-cloud-communications-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclio-solutions-engineer-cloud-communications-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclio-solutions-engineer-cloud-communications-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clio-solutions-engineer-cloud-communications-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclio-solutions-engineer-cloud-communications-2"}]}