{"id":230198,"url":"https://alion.io/job/clipboard-customer-experience-specialist","title":"Customer Experience Specialist","company":{"id":66663,"name":"Clipboard","domain":"clipboardworks.com","url":"https://alion.io/company/clipboardworks","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-09-05T09:40:51Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-26T07:07:57Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"About Clipboard\nOur mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.\nFounded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.\nOverview\n _ Remote Global - Non U.S. _\nReady to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60,000 professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.\nWe’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub.\nWhat You’ll Do\nDeliver fast, accurate, and empathetic support across chat, voice, and email\n\nResolve shift, payment, onboarding, and platform-related issues in real time\n\nInvestigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation\n\nTroubleshoot issues independently, applying sound judgment before escalating\n\nPersonalize communication while maintaining a confident, professional, and helpful tone\n\nIdentify recurring issues, workflow gaps, and operational pain points to improve the worker experience\n\nGuide new professionals through onboarding and help them quickly build confidence using the platform\n\nUphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction\n\nWho We’re Looking For\nFluent, professional-level English communication skills, both written and verbal\n\nStrong customer service instincts and the ability to communicate clearly, empathetically, and professionally\n\nComfortable learning new tools, systems, and workflows quickly\n\nThrives in fast-paced, high-ownership environments where priorities can shift quickly\n\nProactive problem-solver who takes initiative without waiting for direction\n\nStrong attention to detail and ability to stay composed under pressure\n\nCollaborative teammate who communicates clearly and contributes positively to team performance\n\nComfortable working across chat, voice, and email channels\n\nHiring Process\nApplication Review + Skills Assessment\n\nCase Study\n\nHiring Manager Interview (Role Play)\n\nInterview with Head of Worker Support\n\nImportant Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.\nQuick Note on Scammers:\nClipboard would never ask you for money or your bank details to participate in our hiring process. 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