{"id":3722287,"url":"https://alion.io/job/clique-studios-client-success-manager","title":"Client Success Manager","company":{"id":1838773,"name":"Clique Studios","domain":"cliquestudios.com","url":"https://alion.io/company/cliquestudios","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wrike","optional":false}],"status":"live","first_seen_at":"2026-11-04T03:08:46Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T03:24:34Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Hello! We’re Clique Studios, a digital studio based in Chicago, with a team spread across the country. For 20 years, we’ve designed and built websites and platforms for enterprise brands, associations, nonprofits, and civic organizations. We want to do great work and lead fulfilling lives while we do it.\nWe’re looking for a Client Success Manager to join our team and play a pivotal role in the long-term success and support of our clients. In this role, you’ll work across teams to combine strategic long-term digital thinking with the ability to respond to client support requests with empathy, understanding, and dependability.\nPlease note: We typically receive a high volume of applications. This posting will close on November 16th, 2026 so that we can dedicate ample time to read through all applications prior to scheduling interviews.\nRole Expectations:\nCore Skills\nDemonstrate excellent written and verbal communication skills to serve as the primary point of contact for assigned clients after the launch of their site.\nStrategize with clients and coordinate activities including site maintenance, updated, enhancements, and bug fixes - moving projects ahead in a fast-paced, challenging environment\nAbility to adapt to various situations and changing needs\nDemonstrate timely responsiveness to client requests\nBuild relationships with clients as you work with them to address a range of issues and requests, serving as a trusted advisor in delivering best practices, guidance, and an empathetic ear\nConsistently communicate time/cost estimates, expected task delivery dates, and clearly establish what’s needed from the client in order to complete those tasks\nAbility to work with ticketing system (Wrike), to proactively check-in with assignees on ticket status\nDemonstrate an eagerness to receive feedback (internal and external) and problem-solve accordingly\nCollaborate to solve problems with a cross-capability team (including Project Management/Design/Accessibility/Content Strategy/SEO practices) to facilitate solutions\nCraft Skills\nManage and educate clients, ensuring they understand processes and technical elements of the project\nDemonstrate excellent quality management and attention to detail, ensuring all tasks/deliverables are QA’ed and meet the requirement of the request\nCollaborate with internal team experts to help problem solve complex tasks and facilitate the best approach\nManage a portfolio of dedicated large retainer accounts\nProactively seek solutions to increase support profitability\nEnsure projects stay within budgeted hours and budgeted scope\nActively seek out opportunities to improve client experience\nExpand learning and development processes through a variety of measures, including individual support, internal training, external training, and utilization of our educational stipend\nRequirements\nExperience working in direct customer service, training, or account manager role (or equivalent)\nDemonstrate strong communication skills\nHave demonstrated skills in supporting others and building strong, collaborative relationships\nNice to Have\nExperience with site analytics; setting up, monitoring & pulling reports\nExperience with website platforms and marketing technology (i.e. supporting, managing etc)\nYou Might Be The Right Person If:\nYou face problems head-on and view them as opportunities.\nYou are self-motivated and want to build something.\nYou are driven by a desire to make the jobs of those around you easier.\nYou consider yourself a teacher of your craft and an ever-learning student.\nYou enjoy a diverse project portfolio and taking on new technical challenges.\nThis is a junior to early mid-level role\nBenefits\nHealth/Dental/Vision/Life Insurance\nEmployee Assistance Program (EAP)\n20 days PTO, 25 days PTO after three years\n13 holidays (including a week at the end of the year, plus two floating holidays)\nClique Creative Grant: $1,000/year to support your full creative self through education (think courses and conferences), rejuvenation (think well-being and retreats), and inspiration (think live performances and museums).\nYearly equipment stipend\n8 sick days\nPaid parental leave\n401k with match after 1 year\nIf you need an accommodation to be successful in our hiring process, please email us.","description_format":"text","description_chars":4265,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Sales & Marketing","Web Design"],"lifecycle":[{"event":"open","at":"2026-11-04T03:08:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":34,"reasons":["conf:2","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/clique-studios-client-success-manager","json_url":"https://alion.io/job/clique-studios-client-success-manager.json","meta":{"generated_at":"2026-11-05T06:12:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7667,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1838773},"rest":"https://alion.io/mcp/rest/get_company?id=1838773"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclique-studios-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclique-studios-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclique-studios-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clique-studios-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclique-studios-client-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3722287}},{"tool":"search_jobs","arguments":{"company":"cliquestudios.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3722287},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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