{"id":1261044,"url":"https://alion.io/job/cloud-9-retail-sales-associate-full-time","title":"Retail Sales Associate - Full Time","company":{"id":126401,"name":"Cloud 9","domain":"cloud9.agency","url":"https://alion.io/company/cloud9-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Schaumburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1879},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-09-25T20:04:19Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-01T23:43:11Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"JOB SUMMARY\nThe Wellness Advisor will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the Company’s mission to normalize, professionalize and revolutionize cannabis. You will use your customer service, product knowledge and adherence to state compliance regulations to ensure a best-in-class experience. Wellness Advisors are responsible for the customer lifecycle from check-in to consultation, order fulfillment to checkout. In this role, compliance with applicable state and company regulations will be at the forefront of all tasks.\nWe believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a Wellness Advisor, you will have:\nThe opportunity to learn fundamental cannabis product knowledge & industry compliance standards.\nThe training to navigate different customer interactions and circumstances.\nA unique sales experience leading with a consultative & personalized approach.\nExperience in a dynamic role that combines problem solving, inventory management, teamwork, technical skills, and customer service!\nWHO YOU ARE\nYou are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success!\nYou enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty.\nYou are resilient and agile! You use challenges as opportunities to acquire or master skills!\nYou hold yourself to a high level of integrity. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing.\nCORE JOB DUTIES\nGreet customers, ensuring a best-in-class experience.\nBuild customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.\nAssist customers in product selection through education of different cannabis products and their varying impact on the human body.\nApply effective selling and cross-selling techniques to build baskets.\nVerify proper documentation and ID for customers.\nAssist in verifying the accuracy of orders being dispensed to customers in a timely fashion.\nLabel and package customer orders.\nPerform accurate cash handling in the Company’s Point of Sale system, following Standard Operating Procedures (SOPs).\nMaintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.\nPerform routine inventory counts of all products.\nEnsure product stock is organized and meets compliance regulations.\nAssist managers with organizing sales floor merchandise and product displays.\nEnsure security measures and safety compliance in the store according to Company SOPs.\nAssist in keeping the store an organized and clean environment for customers and team\nEscalate any employee or customer issues to management.\nREQUIRED EXPERIENCE, EDUCATION AND SKILLS\nHigh School Diploma or equivalent.\nMinimum 1 year experience in customer service; retail or hospitality experience preferred.\nExcellent customer service skills and ability to engage with customers.\nDemonstrated ability to learn and apply technical and product-related information in a professional consultative manner.\nThe Company is an Equal Opportunity Employer, and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.\nIn accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process. \nPay Range\n$16—$16 USD\nMust be 21 years of age or older to apply\nMust comply with all legal or company regulations for working in the industry \nThe company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.","description_format":"text","description_chars":4567,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Web Development Services","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-09-25T20:34:33Z"}],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.809,"p_room":0.9,"age_days":5,"expected_fill_days":15,"reasons":["conf:11","win:mid","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cloud-9-retail-sales-associate-full-time","json_url":"https://alion.io/job/cloud-9-retail-sales-associate-full-time.json","meta":{"generated_at":"2026-10-02T02:19:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3101,"day_limit":5000,"remaining_today":1899,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}