{"id":1310754,"url":"https://alion.io/job/cloud-carib-customer-success-representative","title":"Customer Success Representative","company":{"id":2367013,"name":"Cloud Carib","domain":"cloudcarib.com","url":"https://alion.io/company/cloudcarib","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"D","score":45,"open_postings":11,"ghost_share":0.909,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2025-11-24T00:00:00Z","employer_posted_date":"2025-11-24","last_verified_at":"2026-10-06T21:55:42Z","board_verified":true,"closed_at":null,"days_open":316,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":316},"description":"Job Purpose\nThe Customer Success Representative is responsible for ensuring clients achieve maximum value from the company’s products and services. Reporting to the Customer Success Manager, the representative plays a key role in building long-term relationships with customers by driving adoption, supporting onboarding, and addressing client needs throughout the customer lifecycle.\nThis role involves assisting with account management, providing proactive support, facilitating training and enablement, and monitoring customer satisfaction to identify opportunities for growth. The Customer Success Representative also works closely with cross-functional teams including Sales, Product, and Support to resolve client issues, advocate for customer needs, and ensure seamless customer experience.\nKey Result Areas\nSupport the Customer Success Manager with client success planning and execution\nMaintain accurate customer records and account data within systems such as Salesforce and Zendesk\nDrive customer retention through proactive engagement, onboarding, and adoption initiatives\nIdentify and close opportunities for account expansion.\nCollaborate with Marketing, Sales, Product, and Support teams to deliver a seamless customer experience and ensure client needs are met\nPrepare and deliver reports on key metrics such as retention, satisfaction scores, and expansion opportunities\nRespond to customer queries and resolve issues in a timely and professional manner\nProvide account insights including usage data, feedback, and health indicators to inform strategies\nContribute to customer success projects aimed at improving processes, tools, and overall client outcomes\nKnowledge, Skills and Experience\nProven experience as a Customer Success Representative, Account Manager, or in a client facing support role\nHands on experience with customer management tools such as Salesforce, Zendesk, or equivalent CRM and ticketing platforms\nStrong computer literacy, particularly with MS Office and reporting tools\nUnderstanding of customer success metrics such as retention, churn, adoption, and expansion\nExcellent organisational skills with the ability to prioritise multiple accounts and projects\nStrong written, verbal, and in person communication skills with a customer centric approach","description_format":"text","description_chars":2290,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-09-26T16:01:38Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.085,"p_room":0.28,"age_days":316,"expected_fill_days":21,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/cloud-carib-customer-success-representative","json_url":"https://alion.io/job/cloud-carib-customer-success-representative.json","meta":{"generated_at":"2026-10-06T23:04:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4026,"day_limit":5000,"remaining_today":974,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2367013},"rest":"https://alion.io/mcp/rest/get_company?id=2367013"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloud-carib-customer-success-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloud-carib-customer-success-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloud-carib-customer-success-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloud-carib-customer-success-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloud-carib-customer-success-representative"}]}