{"id":4069474,"url":"https://alion.io/job/cloud-ester-application-support-executive","title":"Application Support Executive","company":{"id":2048010,"name":"Cloud Ester","domain":"cloudester.com","url":"https://alion.io/company/cloudester","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vadodara, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache HTTP Server","optional":false},{"name":"Freshdesk","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"MySQL","optional":true}],"status":"live","first_seen_at":"2026-11-11T12:54:31Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T12:54:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position: Software Support Executive\nExperience Level: 1 - 2 Years\nLocation: Vadodara, Gujarat (On site)\nEmployment Type: Full-Time\nSchedule: 10:00 AM - 7:00 PM IST And 2:30 PM - 11.30 PM IST (Interchanging)\nAbout the Role\nWe are seeking a proactive, customer-focused Application Support Executive to join our technical support team. In this role, you will act as the primary point of contact for our clients, helping them troubleshoot software issues, Technical challenges, and ensuring a seamless user experience. The ideal candidate has 1-2 years of hands-on experience in Application troubleshooting, ticket management, and client communication.\nKey Responsibilities\nTechnical Troubleshooting: Diagnose, troubleshoot, and resolve software application issues reported by clients via tickets, email, or phone.\n Ticket Management: Self organized to manage tickets efficiently, Log, track, and manage all customer issues using our [Insert Ticketing Tool, e.g., Jira, Zendesk, Freshdesk] system, ensuring adherence to strict Service Level Agreements (SLAs).\nClient Communication & Training: Guide users through step-by-step solutions and occasionally conduct remote sessions to train clients on software features and best practices.\nEscalation Management: Recreate bugs, identify root causes, and escalate complex technical/engineering-level issues to the development teams.\n Database & Server Support: Perform basic database troubleshooting (e.g., executing basic SQL queries to extract logs) and assist clients with software updates/patches.\nKnowledge Base Contributions: Create and update internal/external FAQs and knowledge base articles to empower users with self-service options.\nFeedback Loop: Collaborate with product and development teams by sharing user feedback and recurring issue logs to improve the product.\nRequirements\nEducation: Bachelor’s degree in Computer Science, Information Technology, BCA, or a related technical field.\nExperience: 1 to 2 years of proven experience in software support, application support, or a relevant technical helpdesk role.\nTechnical Competence:\n Good knowledge of Excel\nBasic understanding of Windows/Linux OS and networking fundamentals.\nFamiliarity with web application hosting (e.g., basic IIS/Apache) is a plus.\nGood to have working knowledge of databases (e.g., SQL, MySQL) to run diagnostic queries.\nInterpersonal Skills: Exceptional written and verbal communication skills; ability to explain complex technical concepts clearly to non-technical users.\n Problem-Solving: Strong analytical abilities and a keen desire to solve problems independently","description_format":"text","description_chars":2602,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-11T12:54:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-11T16:39:51Z"},"pay":null,"html_url":"https://alion.io/job/cloud-ester-application-support-executive","json_url":"https://alion.io/job/cloud-ester-application-support-executive.json","meta":{"generated_at":"2026-11-11T16:39:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31576,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2048010},"rest":"https://alion.io/mcp/rest/get_company?id=2048010"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloud-ester-application-support-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloud-ester-application-support-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloud-ester-application-support-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloud-ester-application-support-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloud-ester-application-support-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4069474}},{"tool":"search_jobs","arguments":{"company":"cloudester.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4069474},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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