# Application Support Executive

Position: Software Support Executive Experience Level: 1 - 2 Years Location: Vadodara, Gujarat (On site) Employment Type: Full-Time Schedule: 10:00 AM - 7:00 PM IST And 2:30 PM - 11.30 PM IST (Interchanging) About the Role We are seeking a proactive, customer-focused Application Support Executive to join our technical support team. In this role, you will act as the primary point of contact for our clients, helping them troubleshoot software issues, Technical challenges, and ensuring a seamless user experience. The ideal candidate has 1-2 years of hands-on experience in Application troubleshooting, ticket management, and client communication. Key Responsibilities Technical Troubleshooting: Diagnose, troubleshoot, and resolve software application issues reported by clients via tickets, email, or phone. Ticket Management: Self organized to manage tickets efficiently, Log, track, and manage all customer issues using our [Insert Ticketing Tool, e.g., Jira, Zendesk, Freshdesk] system, ensuring adherence to strict Service Level Agreements (SLAs). Client Communication & Training: Guide users through step-by-step solutions and occasionally conduct remote sessions to train clients on softwa

- **Id**: 4069474
- **Url**: <https://alion.io/job/cloud-ester-application-support-executive>
- **Role**: Support
- **Role family**: Support
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Vadodara, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-11T12:54:31Z
- **Employer posted date**: 2026-11-11
- **Last verified at**: 2026-11-11T12:54:31Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 2602
- **Description truncated**: no
- **Relocation offered**: no

## Company

- **Id**: 2048010
- **Name**: Cloud Ester
- **Domain**: cloudester.com
- **Url**: <https://alion.io/company/cloudester>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Zoho Recruit

## Technologies

- **Apache HTTP Server** — Optional: no
- **Freshdesk** — Optional: no
- **Jira** — Optional: no
- **Linux** — Optional: no
- **SQL** — Optional: no
- **Windows** — Optional: no
- **MySQL** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-11T12:54:31Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 23
- **Reasons**: conf:3, win:early, comp:junior
- **Computed at**: 2026-11-11T16:40:45Z

---
[Page](https://alion.io/job/cloud-ester-application-support-executive) · [JSON](https://alion.io/job/cloud-ester-application-support-executive.json)

Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.