{"id":1371809,"url":"https://alion.io/job/cloud-range-customer-success-manager","title":"Customer Success Manager","company":{"id":1800116,"name":"Cloud Range","domain":"cloudrangecyber.com","url":"https://alion.io/company/cloudrangecyber","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-11-25T00:00:00Z","employer_posted_date":"2025-11-25","last_verified_at":"2026-10-12T02:50:24Z","board_verified":true,"closed_at":null,"days_open":321,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":321},"description":"Customer Success Manager\nRemote | Full-time\nAre you highly organized, detail-oriented, great with people, and passionate about helping customers succeed? At Cloud Range, we’re on a mission to revolutionize cyber readiness with hands-on, real-world simulation training. As our Customer Success Manager, you’ll play a key role in transforming new customers into long-term partners, ensuring they reach their cyber readiness goals and thrive with our solutions. Join us in creating the future of cyber defense, where you’ll lead initiatives to drive customer satisfaction, retention, and growth.\nAbout Cloud Range\nCloud Range’s revolutionary platformdelivers live-fire, immersive cyber attack defense training that empowers security teamsto confidently face today’s cyber threats. Our cyber range solutions help organizations reduce risk, enhance skill sets, and comply with evolving standards. Our Customer Success team is at the heart of this mission, ensuring that every customer not only meets but exceeds their cyber readiness goals while achieving measurable value.\nCloud Range is recognized as an industry leader and has earned numerous awards, including the ASTORS Homeland Security Awardfor Best Cyber Defense Team Training, the CISO Choice Awardfor Security Education, and the Top InfoSec Innovator Award. Fortune 500 companies, governments, and major technology companies depend on Cloud Range to ensure their security teams are prepared for cyber attacks.\nJob Summary\nThe Customer Success Manager ensures customers have a smooth, organized experience from sales handoff through onboarding, training, and renewal. You’ll foster relationships that encourage product adoption, invite regular communication, meet program objectives, and ensure a seamless experience, ultimately making a customer’s job easier. The CSM collaborates closely with Sales, Product, Training, and Support teams to meet and exceed customer needs, advocate on their behalf, and drive renewals and growth.\nKey Responsibilities\nCustomer Relationship ManagementBuild and maintain meaningful relationships, fostering trust and loyalty across customer accounts.\nServe as a main point of contact for customers, helping them navigate and leverage Cloud Range products to meet their needs.\nWork with customers to establish and track measurable objectives using Cloud Range’s solutions.\nWork with Cloud Range trainers to capture insights, and communicate insights and recommendations to customers, including providing comprehensive KPI results.\nCoordinating and scheduling meetings and training sessions to align with established processes and procedures.\n\nCustomer Retention & Account GrowthMeet or exceed retention and expansion goals.\nEnsure process milestones are met for Cloud Range and its customers.\nCreate and maintain buying team blueprints for each customer.\nPromote product value and identify upsell opportunities to expand product usage.\nPartner with Sales to initiate and support the renewal process through strategic touchpoints like Executive Briefings.\nDrive additional revenue through proactive account management, optimizing product adoption, and advocating for expanded product engagement.\n\nCustomer Advocacy & FeedbackManage and grow the Customer Advisory Board (CAB).\nInform CAB meeting agendas and planning elements.\nGather product feedback from customers and share actionable insights with Product and Training teams.\nConduct regular reviews of customer concerns and proactively suggest solutions to improve their experience.\nIdentify and communicate opportunities to Marketing for customer case studies, customer interviews, blogs, and speaking engagements.\nWork with customers to identify customer referrals and marketing opportunities within industry groups.\n\nProcess Optimization & Best PracticesProactively identify operational bottlenecks or customer friction points, recommending and driving process improvements that enhance efficiency and the overall customer experience.\nContinually optimize customer success processes to improve quality, effectiveness, efficiency, and overall customer experience.\nShare insights and best practices with team members to enhance customer engagement and product utilization.\nCoordinate with administrators to ensure seamless execution of scheduling and planning customer engagements.\n\nProduct Expertise & EducationBecome an expert in Cloud Range products, guiding customers on best practices to maximize value.\nProactively monitor customer progress, preemptively addressing potential issues to ensure a seamless customer journey.\nEducate customers on Cloud Range products and features, positioning yourself as a trusted resource.\n\nQualifications\nProven experience in customer success, sales/account management, customer management, or similar customer-facing roles.\nStrong interpersonal and communication skills with the ability to build relationships effectively across varied technical backgrounds.\nDemonstrated capability in process optimization-ability to identify gaps or inefficiencies and independently propose and implement practical solutions.\nExperience working with Sales, Product, Marketing, and Support teams to enhance customer satisfaction and drive retention.\nHigh attention to detail and organizational skills, strong critical thinking skills, and going beyond the status quo to capture customer insights.\nAbility to advocate for customer needs while balancing company objectives.\nCybersecurity experience and understanding is preferred. \nWhat You’ll Love About Working at Cloud Range\nRemote work with a flexible scheduleto support your productivity and work-life balance.\nUnlimited PTOso you can recharge and be your best.\nHealth, dental, and vision insuranceto keep you and your family healthy.\n401k programto help you save for the future.\nOpportunities for growthand advancement in a cutting-edge industry.\nCollaborative, fun, and entrepreneurial culturewith in-person gatherings 1-2 times per year.\nDeadline for Applications:\nApplications will be accepted until September 1, 2026.\nLearn more: https://www.cloudrangecyber.com/","description_format":"text","description_chars":6082,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Military","Military Training","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-28T04:17:36Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long 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