{"id":1267781,"url":"https://alion.io/job/cloud86-support-engineer","title":"Support Engineer","company":{"id":2052300,"name":"Cloud86","domain":"cloud86.io","url":"https://alion.io/company/cloud86","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Drachten, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2789,"max":3524,"currency":"EUR","period":"month","gross":true,"usd_annual":48540},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"Bash","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2024-12-13T13:48:40Z","employer_posted_date":"2026-06-29","last_verified_at":"2026-09-30T08:29:33Z","board_verified":true,"closed_at":null,"days_open":656,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":655},"description":"Cloud86 is always exploring new developments and technologies to better align our services with our clients' needs. We’re not about ticking boxes on a support checklist. We combine the power of AI with the intelligence and sharp insight of people who truly make a difference. That’s why we’re not looking for task-doers, but for thinkers and doers - people who understand customer needs and dig deeper. People who recognize patterns, suggest improvements, and take ownership. And who enjoy keeping the administration in perfect order - because it’s an essential part of a bigger picture: happy customers and a continuously improving company.\nDo you want to work at the highest-rated web hosting company in the Netherlands and help shape the future of digital infrastructure? Are you technically savvy, eager to grow your skills, and driven to go beyond “good enough”? Then we’d love to hear from you.\nJob Description\nAs a Support Engineer you are responsible for the flawless handling of customer requests, orders, and administrative processes. But that’s just the beginning. You’ll work with smart tools and AI systems that support your work at the base level - your true strength lies in the interpretation, nuance, and improvements that only a human can provide.\nDiagnose and resolve technical issues related to hosting, DNS, SSL, domains, and email delivery\n\nAnalyze customer orders, changes, and cancellations with an eye for process improvement\n\nSpot recurring technical problems or inefficiencies - and propose improvements\n\nCollaborate with our system engineers to solve edge cases and optimize backend workflows\n\nLeverage AI tools to handle repetitive tasks, but apply your own insight where nuance is required\n\nTake ownership: if it lands on your desk, you’ll see it through\n\nWho are we looking for?\nWe’re looking for a smart, tech-savvy problem solver who thrives in a fast-paced, customer-focused environment. You have a curious mind, a strong technical foundation, and you're not afraid to roll up your sleeves.\nYou:\nHave MBO+ or HBO-level thinking (associate or bachelor), preferably in IT, computer science, or a related field\n\nUnderstand the technical workings behind web hosting - DNS, FTP, cPanel/DirectAdmin, databases, etc.\n\nAre comfortable with command-line tools and have a basic understanding of Linux environments\n\nHave experience with or interest in automation and AI tools (e.g., chatbots, scripting, task automation)\n\nCommunicate clearly and empathetically, even when things get complex\n\nEnjoy solving puzzles and thinking ahead to prevent future issues\n\nAre fluent in both Dutch and English, spoken and written\n\nBonus points for experience with tools like Zendesk, Microsoft 365, or scripting languages (Bash, Python)\n\nWhy This Job Matters\nOur customers depend on us. Their websites, businesses, and ideas run on our infrastructure. Every order, every change, every response matters. Thanks to you, it all works - flawlessly, quickly, and with care. AI helps us work smarter, but you ensure the customer feels understood and truly helped. You are the difference between good and excellent.\nWhat Do We Offer?\nA monthly gross salary between EUR 2,789 and EUR 3,524, depending on experience and education (based on a 40-hour workweek)\n\nFull-time or part-time position\n\n25 vacation days per year and 8% holiday allowance\n\nHybrid work setup, preferably 3 days per week at our headquarters\n\nTravel reimbursement of EUR 0.23 per kilometer\n\nA solid (premium-free) pension plan\n\nFree soft drinks, coffee, tea, and snacks at the office\n\nFree lunch Monday through Thursday, prepared by our in-house chef Gretha - fresh sandwiches, fruits, smoothies, juices, and drinks\n\nOur own game room with a racing simulator and PS5 \n\nA professional yet informal work atmosphere and great colleagues\n\nOpportunities for personal and professional development and contributing to company growth and improvement\n\nLearn a lot - both technically and personally\n\nWork with modern technologies and enterprise-grade hardware/software\n\nAfter the onboarding period, the possibility to work from home\n\nNo investors involved - so we make thoughtful decisions without unnecessary pressure\n\nA young and ambitious working environment\n\nOur own gym (with PT) and lounge bar coming in December\n\nWant to Apply?\nDo you want to put your technical skills, curiosity, and customer focus to work - in a place where AI supports your work, but never replaces your judgment? Then we’d love to meet you.\nApply today and tell us how you think things can be done smarter.","description_format":"text","description_chars":4544,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work","Professional development"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Services","Search Engine Optimization (SEO)","Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-09-25T22:49:26Z"}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.125,"p_room":0.28,"age_days":655,"expected_fill_days":21,"reasons":["conf:16","win:tail","crowd:"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":48540,"is_top_pay":false},"html_url":"https://alion.io/job/cloud86-support-engineer","json_url":"https://alion.io/job/cloud86-support-engineer.json","meta":{"generated_at":"2026-10-01T01:44:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1247,"day_limit":5000,"remaining_today":3753,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}