{"id":1241754,"url":"https://alion.io/job/cloudanix-support-engineer","title":"Support Engineer","company":{"id":3183073,"name":"Cloudanix","domain":"cloudanix.com","url":"https://alion.io/company/cloudanix","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":{"grade":"D","score":40,"open_postings":10,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":18500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"Jira","optional":false},{"name":"Kubernetes","optional":false},{"name":"SQL","optional":false},{"name":"Amazon EKS","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2024-09-07T16:35:06Z","employer_posted_date":"2024-09-09","last_verified_at":"2026-09-29T02:56:25Z","board_verified":false,"closed_at":null,"days_open":753,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":752},"description":"About the Company\nCloudanix helps companies with the security and operational excellence of their cloud infrastructure. We offer a Central Dashboard and a set of tools that cross-functional teams (Cloud Operation, Security, Risk, Engineering) use to manage cloud operations in a timely and secure manner.\nCloudanix is driven by a mission that every consumer should be entitled to secure and reliable apps. We want Cloud Operation team members, both in startups and enterprises, to have all the necessary tools to operate securely and effectively using cloud technologies.\nWe are backed by YCombinator and have customers across the US, UK, and India.\nAbout the Team\nSujay Maheshwari has worked both as an Engineer and Product Manager at several startups and large companies in the US, London, and India. He has built and run a successful startup in New York with customers like HSBC, JWT, and several other popular names. For the past several years, he has been part of the cloud journey in various roles at Pantheon, Moody’s, HPE, Cloud Foundry, and other Silicon Valley companies.\nPurusottam Mupunu excels in both SaaS and Cloud space. He has built and run engineering teams across the US and India. He is based out of Sunnyvale, California, and is an expert in AWS, Azure, and GCP cloud technologies. He started his journey as a software developer and today leads Cloudanix’s engineering team.\nAbout the Role\nWe are a fast-growing company, and everyone wears several hats. We are building a highly skilled support team to ensure that our customers succeed with our CNAPP products. If you are passionate about technology, love problem-solving, and want to have a direct impact on customer success, this role is perfect for you.\nThis is a Pune-based position. 100% remote is not offered for this role.\nYour Responsibilities\nCollaborate with the Engineering and Product teams to troubleshoot and resolve customer issues.\nServe as the first point of contact for technical support, diagnosing customer problems related to our cloud security products.\nDevelop deep knowledge of the Cloudanix platform and guide customers on best practices, solutions, and features.\nManage customer support tickets, ensuring timely resolutions, and escalate critical issues when needed.\nMaintain high levels of customer satisfaction by ensuring that all support interactions are professional, friendly, and efficient.\nContinuously improve support processes and contribute to internal knowledge bases for future reference.\nQualifications\n2-3 years of experience in a technical support role, preferably in a SaaS or cloud product company.\nStrong problem-solving skills and the ability to troubleshoot complex issues in cloud environments.\nFamiliarity with AWS, Azure, or GCP platforms.\nProficiency in SQL and familiarity with graph database\nExperience with ticketing systems (e.g., Jira, Zendesk) and an understanding of support workflows.\nBasic knowledge of cloud security, networking, and containerized applications (Docker, Kubernetes) is a plus.\nA customer-first attitude, with a proven ability to handle tough technical problems and communicate effectively.\nFamiliarity with programming/scripting languages (e.g., Python, Bash) for troubleshooting would be advantageous.\nWhat can you expect in return?\nOpportunity to work on impactful cloud security products, making a real difference for companies around the world.\nMarket-competitive salary.\nUnlimited vacation policy.\nWorld-class medical insurance for you and your family.\nFlexi work culture with no strict office hours.\nThe latest tools and technologies to help you excel at your job.\nWhat kind of work will you do and how will it get recognized?\nWe are sharing below two recent publications on the AWS blog which we co-authored with them. It will give you a sense of the impact we are having on our customers:\nCloudanix’s Real-Time Threat and Anomaly Detection for Workloads on AWS\nHow Cloudanix Secures Containerized Applications Running on Amazon EKS","description_format":"text","description_chars":3988,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security"],"lifecycle":[{"event":"open","at":"2026-09-25T16:51:57Z"}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.092,"p_room":0.28,"age_days":752,"expected_fill_days":30,"reasons":["conf:26","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cloudanix-support-engineer","json_url":"https://alion.io/job/cloudanix-support-engineer.json","meta":{"generated_at":"2026-10-01T04:48:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4323,"day_limit":5000,"remaining_today":677,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}