{"id":3713767,"url":"https://alion.io/job/cloudbeds-website-onboarding-specialist-thailand","title":"Website Onboarding Specialist - Thailand","company":{"id":179387,"name":"Cloudbeds","domain":"cloudbeds.com","url":"https://alion.io/company/cloudbeds","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":73,"open_postings":48,"ghost_share":0.375,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adobe Photoshop","optional":false},{"name":"Canva","optional":false},{"name":"Drupal","optional":false},{"name":"Machine Learning","optional":false},{"name":"Wi-Fi","optional":false},{"name":"WordPress","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-11-03T20:38:51Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T15:22:12Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.\nTogether we're on a mission to power every property in the world,and to do that,we need to find the best talent in the world.That's why we're on the search for a superstar Website Onboarding Specialist.\nWe’re looking for a Website Designer to join our Website Services Team,who want to disrupt the travel industry and love to travel as much as we do.As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of.\nLocation: Remote\nWorking shifts: Hours: 9AM to 6PM Thailand Local Time (2AM to 11AM UTC)\nWhat You Will Do:\nConceptualize, use a consultative approach in creating high quality, professional, hospitality websites for our customers through our in-house website builder\nManage the website onboarding projects and service delivery timelines of multiple accounts\nManage all records and upkeepall task management systems related to websites service delivery\nDirectly work with and effectively communicate with our different customer profiles through video calls, emails, and voicecall\nCollaborate with a team of website designers to deliver websites on time\nAssist with website service scoping or questions from potential customers\nInvestigate on website errors or support, research, and suggest on website service improvement\nManage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns\nOnboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers\nUse graphic design tools to create visual elements that are in line with our customers’ branding\nResourceful and can researchand develop content to build websites quickly\nPassionate about meeting customers from all over the world and happy to provide them genuine customer service\nProblem solver, resolves and handles customer complaints\nUp to date with website trends and website development techniques that are most effective in engaging consumers\nAble to handle multiple deadline-driven pressures\nInvolved in developing website service improvement processes and projects\nKey Competencies include:\nCreative, has a keen eye for design, and high attention to detail\nEffective execution and management of several website projects with varying processes in a timely manner\nEffective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success\nAble to lead and collaborate with a diverse team of different personality types\nOpen to general changes, improvements and process updates\nHighly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love ofcontinually improving the processes around you\nYou’ll Succeed With:\n1+ years of Website Design and Development experience preferred\n1+ HTML and CSS experience preferred\nExperience with Adobe Photoshop and Canva preferred\nExperience with (CMS) such as WordPress or Drupal or Duda preferred\nFluent English\nBackground in customer service or professional services onboarding\nExcellent communication skills and a positive attitude\nExcellent problem-solving skills and emotional management\nExcellent internet/wifi connection\n: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas.\n-\nBehind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold - we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.\nLearn more online at cloudbeds.com\n:\nWinner - Hotel Management Software | HotelTechAwards (2026)\nOverall 10 Best Places to Work | HotelTechAwards (2026)\nOverall Top 10 Hotelier's Choice | HotelTechAwards (2026)\nFinalist - Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)\nMost Loved Workplace® Certified (2024)\nDeloitte Technology Fast 500 (2024)\n:\nRemote First, Remote Always\nPTO in accordance with local labor requirements\nFully Paid Parental Leave\nHome office stipend based on country of residency\nProfessional development courses in Cloudbeds University\nAccess to professional development, including manager training, upskilling, and knowledge transfer\n-\nCloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\nCloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at . Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process.\nTo all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.","description_format":"text","description_chars":7619,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Home office","Parental leave","Professional development"],"hiring_locations":[{"name":"Thailand","iso":"TH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Technology","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-11-04T00:12:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":72,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/cloudbeds-website-onboarding-specialist-thailand","json_url":"https://alion.io/job/cloudbeds-website-onboarding-specialist-thailand.json","meta":{"generated_at":"2026-11-05T16:32:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21831,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179387},"rest":"https://alion.io/mcp/rest/get_company?id=179387"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudbeds-website-onboarding-specialist-thailand"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudbeds-website-onboarding-specialist-thailand"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudbeds-website-onboarding-specialist-thailand"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudbeds-website-onboarding-specialist-thailand\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudbeds-website-onboarding-specialist-thailand"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3713767}},{"tool":"search_jobs","arguments":{"company":"cloudbeds.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3713767},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}