{"id":2498854,"url":"https://alion.io/job/cloudelligent-client-support-specialist-tier-1-cloudelligent-2","title":"Client Support Specialist- Tier 1 - Cloudelligent","company":{"id":171346,"name":"Cloudelligent","domain":"cloudelligent.com","url":"https://alion.io/company/cloudelligent","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lahore, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false},{"name":"Zendesk","optional":false}],"status":"closed","first_seen_at":"2026-10-14T05:25:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T15:10:38Z","board_verified":false,"closed_at":"2026-10-14T15:10:38Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Cloudelligent is looking for competent candidates for the position of Client Support Specialist- Tier 1.\nPosition Title: Client Support Specialist- Tier 1\nLocation: Lahore\nTimings: 6pm-3am PKT\nAbout Cloudelligent\nCloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems, not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions.\nJob Objective\nAs a Client Support Specialist-Tier 1 at Cloudelligent, your primary responsibility is to provide exceptional customer service by efficiently addressing incoming calls and requests. Your role involves accurate logging of incidents, capturing detailed descriptions, troubleshooting technical issues, and collaborating with internal resources to ensure timely problem resolution. Additionally, you will play a crucial role in maintaining and updating user accounts, clearing server jobs, and documenting system processes for both internal and external audiences.\nResponsibilities\nAccurately log all incoming calls and requests.\n\nCapture detailed descriptions from end users to facilitate effective troubleshooting.\n\nRespond to incidents and requests from the Help Desk, providing technical assistance to end users.\n\nCreate, update, and delete user accounts as per requests.\n\nClear server jobs obstructing customer processes.\n\nDocument system processes and create knowledge base articles for internal and external audiences.\n\nDiagnose technical issues, involving appropriate resources for efficient problem resolution.\n\nProvide follow-up status to end users in adherence to specified support policies and procedures.\n\nMaintain excellent verbal and written communication skills for effective client and staff interaction.\n\nMaintain and improve knowledge of company-supported tools, applications, and reporting tools.\n\nDemonstrate the ability and motivation to quickly learn new technologies with minimal support and guidance.\n\nApproach customer service with empathy.\n\nAssess and gather details of incoming requests with a troubleshooting mindset.\n\nDemonstrate high organizational skills, attention to detail, responsiveness, and persistence.\n\nSolve a variety of problems with a complex scope and apply alternative solutions when necessary.\n\nExhibit flexibility regarding work schedule to meet position needs outside regular business hours.\n\nRequirements\nBachelor's degree in business administration or any related field.\n\n2+ years of overall work experience supporting enterprise-level software solutions.\n\nProficiency in current Windows Operating Systems, Microsoft Office, Zendesk, or other support and ticketing applications.\n\nStrong background in Finance, Accounts Payable, or Accounts Receivable.\n\nExperience with billing and invoicing systems or other financial applications.\n\nDemonstrated success in effective delivery of client service within a technology team.\n\nStrong interpersonal skills, including the ability to listen effectively and the ability to present oneself in a professional manner under pressures of time and schedule.\n\nSelf-driven, ability to work independently or as part of a project team with limited supervision.","description_format":"text","description_chars":3352,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Consulting & 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