Practice Lead - Mainland China and Hong Kong
Business Area:
Professional ServicesSeniority Level:
Mid-Senior levelJob Description:
At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.
Job Description
The Practice Lead Professional Services - Mainland China and Hong Kong, is a senior member of our APAC Professional Services leadership team. You have a key role in delivering value to our customers and growing our Professional Services business. You know how to build relationships, keep projects on track and secure new business. You are comfortable interfacing with all levels of stakeholders both internally and externally.
As a Practice Lead, you will:
Lead, motivate, inspire and mentor your team to excel
Engage closely with our sales teams to develop strong customer relationships and grow the Cloudera Professional Services business
Define, scope and take an active role in supporting sales of strategic customer engagements
Manage the delivery of projects, including scope, timelines and resource utilization, bringing them to a successful conclusion on time
Drive customer satisfaction and customer success in your region
Be responsible for the services revenue and bookings forecast and performance in your region
Build effective partnerships and collaborate with your peer group to streamline our Professional Services go to market strategy
Attract, hire and retain the top talent in the industry
We will be excited about you if you have :
Experience in successfully managing a Professional Services/Consulting team, preferably within an enterprise software company or SaaS company
Experience in project management and consulting delivery management
Experience in leading the selling, scoping and delivery activities on large scale, technology driven projects
Direct line manager experience of a geographically dispersed team of highly talented technically focused employees
Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings
Strong foundational knowledge of working within the data domain, distributed computing, hybrid cloud operations and IT strategy
Strong knowledge of software implementation and project/program management methodologies
Self-starter mentality and collaborative problem solver
Strong verbal, written and presentation communication skills
Strong negotiation and excellent analytical skills
Ability to travel
What you can expect from us:
Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Employee Resource Groups
EEO/VEVRAA